Information Systems Support

Jobgether; India; À distance; INR 1 590 000 - 1 908 000; Plein temps

Avantages offerts par ce poste

Competitive salary 1,500–1,800 USD/mo

Fully remote work

EST hours

Full-time employment

Résumé du poste

Jobgether is seeking an Information Systems Support professional based in India for a fully remote, international team. You will handle Tier 1–3 IT support, manage devices and access controls, and maintain accurate records of incidents and changes.

The role emphasizes security awareness, clear communication, and efficient issue resolution across multiple business units. The position is full-time, remote with EST-aligned hours, offering exposure to managed-device programs and security operations

Qualifications

• Experience in an IT support desk with defined Tier levels (1/2/3).
• Experience supporting managed devices and access controls.
• Familiarity with ticket management and escalation processes.
• Strong security awareness and attention to detail.

Responsabilités

• Handle Tier 1 and Tier 2 issues and escalate Tier 3 as needed.
• Maintain device setup and configuration; assist with access management.
• Document changes, issues and resolutions in ticketing records.
• Verify requester identities and approve access levels.
• Provide professional technical support across the organization remotely.

Connaissances

IT support desk

Tier 1–3 support

Device configuration

Access management

Ticket management

Escalation procedures

Security awareness

Clear communication

Documentation

Remote work

Outils

Ticketing system

Description du poste

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Information Systems Support professional based in India.

As an Information Systems Support professional, you will play an essential role in maintaining reliable IT operations across a growing, multi-business organization. Working closely with the Security & Infrastructure Lead, you will support managed devices, access controls, and day-to-day technical assistance for employees across the group. You will serve as the first point of contact for technical support requests, resolving Tier 1 and Tier 2 issues while ensuring more complex incidents are escalated appropriately. Your responsibilities will include device setup, account access management, troubleshooting, and maintaining accurate records of technical changes. This is a hands-on operational role where attention to detail, security awareness, and clear communication are essential. You will join a fully remote, international team and contribute directly to a secure, efficient, and productive working environment.

Accountabilities

• Support the managed-device program, including device setup, configuration, routine changes, and troubleshooting of everyday technical issues.
• Assist employees with device-related questions and provide practical guidance on standard setup procedures and company technology.
• Manage access control requests, including granting, modifying, and removing user permissions in accordance with established security policies.
• Verify the identity of requesters and confirm authorization levels before making any access-related changes.
• Follow the security and infrastructure standards established by the Security & Infrastructure Lead, ensuring consistent and secure handling of access requests.
• Handle Tier 1 and Tier 2 IT support tickets from initial assessment through resolution or the identification of a clear next step.
• Identify complex technical issues that require escalation and route Tier 3 tickets to the appropriate team members with sufficient context and documentation.
• Maintain accurate support records, documenting completed actions, device changes, access modifications, and troubleshooting steps to ensure continuity.
• Keep the Security & Infrastructure Lead informed of incidents, device issues, and access requests requiring management decisions or approval.
• Recognize the limits of assigned authority and elevate requests involving policy decisions, unusual access changes, or broader infrastructure priorities.
• Provide responsive and professional technical support to employees across all business units within the organization.
• Contribute to smooth daily IT operations by ensuring support requests are handled efficiently, securely, and in accordance with established procedures.

Requirements

• Previous experience working in an IT support desk or technical support environment with clearly defined Tier 1, Tier 2, and Tier 3 support levels.
• Practical experience supporting managed devices, including device configuration, setup, troubleshooting, and ongoing maintenance.
• Hands-on experience with access controls, user permissions, account management, and access-related support requests.
• Good understanding of IT support procedures, ticket management workflows, incident escalation, and troubleshooting methodologies.
• Ability to independently resolve routine technical issues while recognizing when a problem requires escalation to a more specialized team member.
• Strong security awareness and attention to detail, particularly when verifying user identities and managing access permissions.
• Excellent communication skills, with the ability to explain technical issues clearly and calmly to colleagues who may be experiencing disruptions.
• Strong organizational skills and the ability to document technical changes, maintain accurate ticket records, and provide clear handovers.
• A proactive, service-oriented approach, with the ability to manage support requests efficiently and prioritize tasks appropriately.
• Ability to work independently in a fully remote environment while collaborating effectively with distributed teams.
• No people-management experience is required, as this is an individual contributor position with no direct reports.

Benefits

• Competitive monthly salary ranging from $1,500 to $1,800, depending on experience and qualifications.
• Fully remote working arrangement, offering flexibility and location independence.
• Full-time employment opportunity with working hours aligned with Eastern Standard Time (EST).
• Opportunity to support a diversified international business group across multiple industries.
• Exposure to managed-device programs, IT infrastructure, access management, and security operations.
• Collaboration with an experienced Security & Infrastructure Lead and other technical specialists.
• Opportunities to strengthen practical IT support and information systems expertise.
• International team offsites in destinations such as Dubai and Costa Rica.
• Opportunity to contribute to the operational efficiency and security of a growing organization.