It Operations Manager

The Silicon Partners, Inc.; Dadri; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

The Silicon Partners, Inc. is seeking an experienced IT Operations & Infrastructure Manager to lead enterprise IT support, infrastructure management, and end-user computing operations.

The role demands hands-on leadership to ensure business continuity, security governance, and efficient service delivery with automation and standardization.

Qualifications

• 10+ years of experience in IT operations, infrastructure management, or related roles.
• Proven track record in end-to-end IT services, with hands-on leadership.
• Strong knowledge of on-premises infrastructure, AD, and MS 365 administration.

Responsibilities

• Lead end-to-end IT operations, infrastructure management, and technical support.
• Oversee multi-tier support teams, incidents, service requests, and escalations.
• Maintain enterprise infrastructure across on-premises, AD, endpoints, and MS 365.
• Administer Exchange Online, user provisioning, and security controls.
• Ensure high availability, business continuity, and disaster recovery readiness.
• Implement IT security policies, IAM, access controls, and incident response.

Skills

IT operations

Infrastructure management

End-user support

On-premises infra

Active Directory

Windows Server

Microsoft 365

Exchange Online

IAM

Security governance

PowerShell

Automation

ITIL

Incident management

Change management

Vendor management

Disaster recovery

Asset management

Budgeting

Stakeholder management

Tools

PowerShell

Job description

Job Description: IT Operations & Infrastructure Manager

• Experience: 10+ Years
• Department: IT Operations & Infrastructure
• Location: Noida, Sector 136
• Employment Type: Full-time

Role Overview

We are looking for an experienced IT Operations & Infrastructure Manager to lead enterprise IT support, infrastructure management, and end-user computing operations. The ideal candidate will have strong expertise in on-premises infrastructure, Microsoft 365, identity and access management, endpoint administration, IT security, and service delivery.

The role requires a hands-on leader who can ensure business continuity, maintain high service levels, strengthen security and governance, and drive operational efficiency through automation and standardization.

Key Responsibilities

• Lead end-to-end IT operations, infrastructure management, and technical support across the organization.
• Manage multi-tier IT support teams and ensure timely resolution of incidents, service requests, and escalations.
• Maintain enterprise infrastructure across on-premises environments, Active Directory, endpoints, and Microsoft 365.
• Administer Microsoft 365 services, including Exchange Online, user management, email security, and collaboration tools.
• Ensure high availability, infrastructure reliability, business continuity, and disaster recovery readiness.
• Implement and maintain IT security policies, access controls, endpoint security, and incident response processes.
• Manage Identity and Access Management (IAM), user provisioning, access reviews, and deprovisioning.
• Monitor and report service performance against agreed SLAs, KPIs, and operational standards.
• Develop PowerShell scripts and automation solutions to streamline IT administration and reduce manual effort.
• Drive IT process improvements, documentation, standardization, and operational best practices.
• Manage IT vendors, service providers, licensing, procurement, and infrastructure lifecycle planning.
• Monitor infrastructure costs, optimize resource utilization, and support annual IT budgeting.
• Coordinate with internal stakeholders to align IT services with business requirements.
• Establish and maintain IT governance, asset management, change management, and compliance controls.

Required Skills & Experience

• 10+ years of experience in IT operations, infrastructure management, enterprise IT support, or related roles.
• Proven experience managing enterprise IT environments and end-to-end support operations.
• Strong knowledge of on-premises infrastructure, Windows Server environments, Active Directory, and endpoint management.
• Hands-on experience with Microsoft 365 administration, particularly Exchange Online.
• Good understanding of IAM, authentication, authorization, access governance, and enterprise security.
• Experience with PowerShell scripting and automation for IT operations.
• Strong understanding of ITIL-based service management, incident management, problem management, and change management.
• Experience managing support teams, service providers, vendors, and escalations.
• Knowledge of backup and recovery, business continuity, disaster recovery, patch management, and infrastructure monitoring.
• Strong stakeholder management, communication, troubleshooting, and leadership skills.

Preferred Qualifications

• Microsoft certifications in Microsoft 365, Azure, Windows Server, or security.
• ITIL certification or equivalent service management qualification.
• Exposure to Microsoft Entra ID, Intune, endpoint security, and cloud infrastructure.
• Experience with IT asset lifecycle management, licensing optimization, and vendor contract management.

Key Performance Indicators (KPIs)

• IT service availability and SLA adherence.
• Incident resolution time and reduction in recurring issues.
• End-user satisfaction and service desk performance.
• Security compliance and access governance effectiveness.
• Infrastructure uptime, recovery readiness, and operational resilience.
• Automation-driven productivity improvements and IT cost optimization.

Ideal Candidate

A strategic yet hands-on IT leader who can manage enterprise infrastructure and support operations, strengthen security and governance, lead technical teams, and build reliable, scalable IT services that enable business continuity and organizational productivity.