IT Operations Coordinator

Tagbin Services; Gurugram District; On-site; INR 335,000 - 670,000; Full time

Job summary

Tagbin Services in Gurugram, India, is seeking an IT Operations Coordinator for an on-site, full-time role. You will coordinate IT operations, track service requests, and liaise between technical teams and business users to ensure smooth IT service delivery.

The role emphasizes maintaining IT documentation, generating operational reports, and following up on outstanding issues to drive timely resolutions. Strong Excel and reporting tool skills are required, with the ability to communicate

Qualifications

• Experience in IT operations.
• Strong coordination skills to manage multiple tasks effectively.
• Proficiency in Excel and reporting tools.
• Basic technical understanding to communicate effectively with IT teams.

Responsibilities

• Track IT support activities and monitor service requests.
• Coordinate incident resolution to ensure timely problem-solving.
• Maintain and update IT documentation regularly.
• Prepare operational reports to support business decisions.
• Follow up on pending issues to ensure they are resolved promptly.

Skills

IT operations

Coordination

Excel and reporting tools

Basic technical understanding

Job description

ABOUT THE ROLE

Join us as an IT Operations Coordinator in Gurugram, Haryana, India. This is a Full-Time, On-Site role. You will coordinate IT operations and ensure effective communication between technical teams and business users. You are responsible for tracking IT support activities, coordinating incident resolution, and maintaining IT documentation.

KEY RESPONSIBILITIES

1. Track IT support activities and monitor service requests.
2. Coordinate incident resolution to ensure timely problem-solving.
3. Maintain and update IT documentation regularly.
4. Prepare operational reports to support business decisions.
5. Follow up on pending issues to ensure they are resolved promptly.

REQUIRED SKILLS AND EXPERIENCE

1. Experience in IT operations.
2. Strong coordination skills to manage multiple tasks effectively.
3. Proficiency in Excel and reporting tools.
4. Basic technical understanding to communicate effectively with IT teams.

WHAT WE OFFER

A dynamic work environment with opportunities to work on innovative projects in a leading tech-experiential company. You will be part of a team that values creativity and technology in delivering immersive digital experiences.