Operations Manager

Tagbin Services; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tagbin Services in Gurugram, Haryana, India is seeking an Operations Manager for a full-time on-site role joining within 60 days. You will lead end-to-end operations, ensure service delivery, productivity, quality and client satisfaction, and drive process improvements across multiple teams.

The ideal candidate has proven leadership in managing operational teams, strong client management skills and excellent analytical and decision-making abilities to drive strategic initiatives and efficiency

Qualifications

• Proven leadership experience in managing operational teams.
• Strong client management skills to foster positive relationships.
• Excellent analytical and decision-making skills to drive strategic initiatives.

Responsibilities

• Manage multiple operational teams to ensure smooth service delivery.
• Develop and implement operational strategies to meet business objectives.
• Monitor SLAs and KPIs to ensure compliance and performance standards.
• Oversee staffing and resource planning to optimize team productivity.
• Conduct regular client performance reviews to maintain high satisfaction levels.
• Drive continuous process improvements to enhance operational efficiency.

Skills

Leadership

Client management

Analytical thinking

Job description

ABOUT THE ROLE

Join us as an Operations Manager in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days. You will lead end-to-end operations, ensuring service delivery, productivity, quality, and client satisfaction. Your role involves managing multiple operational teams and driving process improvements to enhance operational efficiency.

KEY RESPONSIBILITIES

1. Manage multiple operational teams to ensure smooth service delivery.
2. Develop and implement operational strategies to meet business objectives.
3. Monitor SLAs and KPIs to ensure compliance and performance standards.
4. Oversee staffing and resource planning to optimize team productivity.
5. Conduct regular client performance reviews to maintain high satisfaction levels.
6. Drive continuous process improvements to enhance operational efficiency.

REQUIRED SKILLS AND EXPERIENCE

1. Proven leadership experience in managing operational teams.
2. Strong client management skills to foster positive relationships.
3. Excellent analytical and decision-making skills to drive strategic initiatives.

WHAT WE OFFER

At Tagbin, you will have the opportunity to work in a dynamic environment with cutting-edge technology and innovative projects. We are committed to fostering a culture of growth and excellence.