IT Operations Assistant Manager

FCS Software Solutions; Gurugram District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

FCS Software Solutions in Gurugram (Cyber City) seeks an IT Operations Asst. Manager with 10+ years of experience in Windows and VMware technologies. The role leads a multidisciplinary team, ensuring high availability of server systems and applications.

You will manage incident, request, change and escalation processes, drive service improvements, and coordinate with internal and external teams to resolve major incidents while maintaining security and performance.

Qualifications

• Minimum 10+ years in IT operations or related field.
• Strong experience with Windows and VMware environments.
• Experience in Incident, Problem, Change and Capacity Management.

Responsibilities

• Maintain high performing L2 server and application support.
• Own incident, request, change and escalation processes with stakeholders.
• Lead PSC meetings, drive service improvements and capacity planning.
• Ensure IT operations align with ITIL best practices and security standards.
• Coordinate with internal and third-party teams to resolve issues promptly.

Skills

Leadership

ITIL

Incident Mgmt

Change Mgmt

Team Management

Cloud Admin

Tools

VMware

Windows Server

Citrix

Active Directory

Storage

Backup

SAN

Job description

Job Role: IT Operations Asst. Manager

Experience: 10+ Years

Work Location: Gurugram (Cyber City)

Job Summary

We are looking for a IT Operations Asst. Manager in Windows & VMware Technology.

Responsibilities:

• Maintain high performing service support functions at L2 Level for Server Systems and applications in the scope of the team.
• Responsible for ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required, Owner of the Incident, Request, Change and Escalation processes.
• Responsible for managing the escalation process, take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Responsible for monitoring and controlling the IT operations; ensuring systems, methodologies and procedures are in place and followed
• Responsible for supporting the delivery of projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed.
• Responsible for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Responsible for driving internal and external discussions, third party service review meetings covering performance, service improvements, quality and processes.

Skills Required:

• Lead the multidisciplinary team to continually improve the environments including technologies like Windows, VMware, Citrix, Backup, Storage, Database, Active Directory.
• Hands on Experience in Datacenter
• Working Experience is a Manufacturing Plant Site for Electronic product.
• Strong work experience in SAN, OS, network, disaster recovery, high availability, firewalls, load balancers, and other advanced hardware concepts, clustering and VMWare etc. is required.
• Past experience in a Windows & VMware environment is required.
• Lead POC efforts to research new tools/products.
• Experience provisioning, administering and troubleshooting a majority of services on Cloud Platforms.
• Ensure that the systems are built and maintained to high standards of performance and security
• Ensure that patching and antivirus updates are carried out promptly and effectively
• Performance & Quality - Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Work with internal and third - party teams to ensure actions are taken and completed to protect and improve services
• Provide regular and accurate management reporting on IT Service performance
• Effectively deliver/manage team management including recruitment, mentoring, training, target setting and performance assessment
• Implement ITIL best practices on Incident Management, Problem Management, Change Process Management and Capacity Planning.