IT Onsite Engineer

Mployee.me; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Excis Compliance is seeking an experienced OSS Technician – Level 3 for India to deliver advanced technical support, troubleshoot complex hardware and software issues, and maintain server and end-user computing environments.

The ideal candidate has 5–6 years of hands-on IT technical support experience, a technical qualification in CS/IT, and strong knowledge of Dell/HP/Lenovo/IBM hardware platforms along with Windows/Linux servers.

Qualifications

• Qualified IT professional with 5–6 years of relevant IT technical support experience.
• Strong hands-on experience supporting computer hardware, software, OS, and server environments.
• Technical college qualification or equivalent practical experience.

Responsibilities

• Provide Level 3 technical support for hardware, software, OS, and server environments.
• Diagnose and resolve complex hardware and software issues independently.
• Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and servers.
• Perform advanced hardware diagnostics, component replacements, and preventive maintenance.
• Maintain accurate incident documentation and collaborate with cross-functional teams.
• Escalate complex issues to specialists when necessary and adhere to SLAs.

Skills

Advanced hardware troubleshooting

Server diagnostics

Incident management

Customer-focused communication

English proficiency (B2+)

Education

Diploma/ Degree in Computer Science or IT

Tools

Dell/HP/Lenovo/IBM hardware

Windows Server

Unix/Linux Server

Job description

WE ARE HIRING: OSS Technician – Level 3 | India

Company: Excis Compliance

Location: India

Employment Type: Full-time

About Excis Compliance

Excis Compliance is a global IT support organization committed to delivering reliable, innovative, and customer-focused technology solutions worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a collaborative international environment where IT professionals can develop their expertise and contribute to critical IT operations.

We are currently looking for an experienced OSS Technician – Level 3 (L3) in India to provide advanced technical support, troubleshoot complex hardware and software issues, and maintain server and end-user computing environments.

Key Responsibilities

• Provide Level 3 technical support for computer hardware, software, operating systems, and server environments.
• Independently diagnose and resolve complex hardware and software issues.
• Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and server equipment.
• Perform advanced hardware diagnostics, component replacements, and preventive maintenance.
• Support server hardware, server operating systems, and related IT infrastructure.
• Troubleshoot OEM-specific hardware issues across Dell, HP, Lenovo, Lexmark, IBM, and other assigned platforms.
• Conduct root cause analysis and implement effective solutions for recurring technical incidents.
• Escalate complex issues to specialist or engineering teams when necessary.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and technical changes.
• Collaborate with service desk, infrastructure, and technical teams to ensure timely incident resolution.
• Adhere to company policies, security requirements, technical standards, and established procedures.
• Ensure incidents and assigned tasks are completed within agreed Service Level Agreements (SLAs).

Key Requirements

Education and Experience

• 5–6 years of relevant IT technical support experience.
• Technical college qualification in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Strong hands-on experience supporting computer hardware, software, operating systems, and server environments.

Technical Skills

• Advanced hardware and software troubleshooting.
• Server hardware diagnostics, component replacement, installation, and maintenance.
• Server administration and operating system troubleshooting.
• Experience with Dell, HP, Lenovo, Lexmark, IBM, or other enterprise hardware platforms.
• Knowledge of incident management, problem management, root cause analysis, and technical documentation.
• Ability to independently resolve complex technical issues.

Communication and Customer Service

• Strong written and verbal communication skills.
• Customer-focused approach with effective problem-solving abilities.
• English proficiency at B2 level or above, where required by the client.
• Native-level or at least B2 proficiency in the local language of the assigned location, subject to client requirements.

Required Certifications

Candidates should possess the following relevant technical certifications:

• CompTIA A+
• CompTIA Server+
• Multiple relevant OEM hardware certifications, such as Dell, HP, Lenovo, Lexmark, or IBM.
• At least two server-related certifications, such as Microsoft MCP/MCSE or equivalent, Unix/Linux Server, Apple Server, or other relevant server operating system certifications.

Why Join Excis Compliance?

• Work with a global IT services organization supporting enterprise clients.
• Gain exposure to multiple hardware platforms and server technologies.
• Collaborate with experienced IT professionals across international teams.
• Develop your technical expertise through hands-on troubleshooting and infrastructure support.
• Contribute to reliable IT operations and high-quality customer service.