It Manager

Srvs Solars Limited; Raipur; On-site; INR 500,000 - 800,000; Full time

Job summary

Srvs Solars Limited in Raipur is seeking an experienced IT Infrastructure Manager to oversee robust IT operations across servers, networks, ERP, security and project sites. The role requires hands-on leadership of infrastructure, ERP administration and governance across multiple departments.

You will coordinate with ERP vendors, manage cybersecurity measures, and lead IT support, asset management and digital transformation efforts to ensure business continuity at project locations and corporate

Qualifications

• Hands-on IT professional and manager capable of independently managing infrastructure, ERP, cybersecurity, users, vendors and technology projects.

Responsibilities

• Manage servers, desktops, laptops, printers, network equipment and other IT assets.
• Maintain LAN/WAN, Wi-Fi, VPN, internet connectivity and office network infrastructure.
• Ensure high availability and performance of critical IT systems.
• Manage hardware procurement, installation, configuration and lifecycle management.
• Maintain IT asset inventory and documentation.
• Administer and monitor the company's ERP and business applications.
• Coordinate with ERP developers/vendors for customization, troubleshooting and new module implementation.
• Understand business processes across Finance, HR, Purchase, Stores, Sales, CRM, Projects, Production and other departments.
• Ensure data integrity, user access controls and smooth integration between business applications.
• Identify opportunities to automate manual processes and improve operational efficiency.
• SRVs' ERP environment currently includes modules such as MIS, Financial Accounting, Stores, Vehicle Management, Payroll, Purchase, Sales/Dispatch, CRM, Project Activity Management, CCTV, Biometric, Fixed Assets and Document Management.
• Implement and monitor IT security policies.
• Protect company systems against malware, ransomware, unauthorized access and data loss.
• Manage antivirus/endpoint security, firewalls, access controls and security monitoring.
• Conduct periodic vulnerability checks and security audits.
• Establish appropriate password, user-access and data-security policies.
• Ensure regular backup of critical business data and periodic restoration testing.
• Provide timely IT support to employees and project/site teams.
• Manage user accounts, email IDs, access rights and permissions.
• Establish an effective IT helpdesk/ticketing process.
• Troubleshoot hardware, software, network and application-related issues.
• Train employees on ERP, cybersecurity and IT best practices.
• Manage and monitor CCTV surveillance systems.
• Maintain biometric attendance systems.
• Coordinate GPS/vehicle tracking technology and related software.
• Ensure availability of supporting hardware, connectivity and data.
• Coordinate with vendors for installation, AMC and troubleshooting.
• Manage cloud-based applications, storage and collaboration platforms where applicable.
• Evaluate emerging technologies such as cloud computing, AI, automation, analytics and business intelligence.
• Identify opportunities to digitize operational and project processes.
• Support management with technology-driven MIS and dashboards.
• Manage IT vendors, software providers, hardware suppliers and AMC partners.
• Evaluate quotations and technical proposals.
• Monitor vendor SLA and service quality.
• Negotiate service contracts and ensure cost-effective IT procurement.
• Develop and maintain IT policies, SOPs and security procedures.
• Maintain records of IT assets, licenses, warranties and AMC contracts.
• Ensure software licensing compliance.
• Maintain appropriate documentation for network architecture, systems and applications.
• Support internal/external audits related to IT systems.
• Provide IT infrastructure support for solar project offices and remote sites.
• Coordinate internet connectivity, networking, CCTV, communication and IT equipment at project locations.
• Support secure connectivity between corporate office and project sites.
• Ensure business continuity for critical project operations.
• Prepare periodic IT performance reports for management.
• Report on IT incidents, system uptime, cybersecurity events, backups and infrastructure status.
• Recommend technology investments based on business requirements and ROI.

Skills

IT Infrastructure

ERP Management

Cybersecurity

Vendor Management

Project Management

Job description

Role & responsibilities

1. IT Infrastructure Management

• Manage servers, desktops, laptops, printers, network equipment and other IT assets.
• Maintain LAN/WAN, Wi-Fi, VPN, internet connectivity and office network infrastructure.
• Ensure high availability and performance of critical IT systems.
• Manage hardware procurement, installation, configuration and lifecycle management.
• Maintain IT asset inventory and documentation.

2. ERP & Business Application Management

• Administer and monitor the company's ERP and business applications.
• Coordinate with ERP developers/vendors for customization, troubleshooting and new module implementation.
• Understand business processes across Finance, HR, Purchase, Stores, Sales, CRM, Projects, Production and other departments.
• Ensure data integrity, user access controls and smooth integration between business applications.
• Identify opportunities to automate manual processes and improve operational efficiency.

SRVs' ERP environment currently includes modules such as MIS, Financial Accounting, Stores, Vehicle Management, Payroll, Purchase, Sales/Dispatch, CRM, Project Activity Management, CCTV, Biometric, Fixed Assets and Document Management.

3. Cybersecurity & Data Protection

• Implement and monitor IT security policies.
• Protect company systems against malware, ransomware, unauthorized access and data loss.
• Manage antivirus/endpoint security, firewalls, access controls and security monitoring.
• Conduct periodic vulnerability checks and security audits.
• Establish appropriate password, user-access and data-security policies.
• Ensure regular backup of critical business data and periodic restoration testing.

4. IT Support & User Management

• Provide timely IT support to employees and project/site teams.
• Manage user accounts, email IDs, access rights and permissions.
• Establish an effective IT helpdesk/ticketing process.
• Troubleshoot hardware, software, network and application-related issues.
• Train employees on ERP, cybersecurity and IT best practices.

5. CCTV, GPS, Biometric & Digital Systems

• Manage and monitor CCTV surveillance systems.
• Maintain biometric attendance systems.
• Coordinate GPS/vehicle tracking technology and related software.
• Ensure availability of supporting hardware, connectivity and data.
• Coordinate with vendors for installation, AMC and troubleshooting.

6. Cloud & Digital Transformation

• Manage cloud-based applications, storage and collaboration platforms where applicable.
• Evaluate emerging technologies such as cloud computing, AI, automation, analytics and business intelligence.
• Identify opportunities to digitize operational and project processes.
• Support management with technology-driven MIS and dashboards.

7. IT Vendor & AMC Management

• Manage IT vendors, software providers, hardware suppliers and AMC partners.
• Evaluate quotations and technical proposals.
• Monitor vendor SLA and service quality.
• Negotiate service contracts and ensure cost-effective IT procurement.

8. IT Policy, Compliance & Documentation

• Develop and maintain IT policies, SOPs and security procedures.
• Maintain records of IT assets, licenses, warranties and AMC contracts.
• Ensure software licensing compliance.
• Maintain appropriate documentation for network architecture, systems and applications.
• Support internal/external audits related to IT systems.

9. Project & Site IT Support

• Provide IT infrastructure support for solar project offices and remote sites.
• Coordinate internet connectivity, networking, CCTV, communication and IT equipment at project locations.
• Support secure connectivity between corporate office and project sites.
• Ensure business continuity for critical project operations.

10. Management Reporting

• Prepare periodic IT performance reports for management.
• Report on IT incidents, system uptime, cybersecurity events, backups and infrastructure status.
• Recommend technology investments based on business requirements and ROI.

Preferred candidate profile

The ideal candidate should be a hands-on IT professional and manager capable of independently managing infrastructure, ERP, cybersecurity, users, vendors and technology projects.