It Manager

Boba Bhai; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Boba Bhai is seeking an IT Manager to own and maintain technology across its Bengaluru office and retail stores. You will ensure reliable internet, CCTV, POS, printers, and signage, while coordinating vendors and supporting staff.

The role requires hands-on network, hardware, and software skills, plus the ability to travel to store locations and manage IT projects end-to-end. You will work independently across multiple sites to keep systems running smoothly.

Qualifications

• Bachelor's degree in IT/CS or related field, or equivalent practical experience.
• 4-7 years of IT support/management experience in multi-site environments.
• Hands-on experience with networking, CCTV systems, and POS hardware/software.
• Experience managing vendors/AMCs for IT infrastructure.
• Willingness to travel to store locations.

Responsibilities

• Own and maintain technology infrastructure across office and store locations.
• Manage internet connectivity and network equipment across sites.
• Maintain CCTV, POS systems, printers, and in-store digital displays.
• Coordinate with vendors/AMCs and manage renewals for IT services.
• Provide on-site and remote support, ensuring security and policy compliance.

Skills

Troubleshooting

Multi-site management

Vendor negotiation

Time-management

Clear communication

IT security basics

Education

Bachelor's degree in IT/CS or related field

Tools

Networking equipment

CCTV systems

POS systems

Job description

About the Role

We're looking for a hands-on IT Manager to own and maintain the technology infrastructure across our office and retail store locations. You'll be responsible for keeping internet connectivity, CCTV, POS systems, printers, in-store TV screens, and mobile connections running reliably, and be the go-to person when any of it breaks. This role requires someone comfortable managing multi-site IT independently, coordinating vendors, and responding quickly when a store or office needs support.

Key Responsibilities

Network & Connectivity

• Manage internet connections (broadband/leased lines) across the office and all store locations
• Set up and maintain Wi-Fi, routers, and internal networking
• Coordinate with ISPs for new connections, upgrades, and outage resolution
• Manage SIM cards and mobile data connections issued to employees/devices

Retail & Store Systems

• Maintain CCTV systems across stores and office installation, monitoring, storage/backup, and troubleshooting
• Manage POS (point-of-sale) systems setup, software updates, hardware issues, and vendor coordination
• Maintain in-store TV screens/digital signage content updates and hardware upkeep

Office IT & Hardware

• Manage printers and other office hardware — setup, maintenance, consumables (toner/cartridges)
• Support employee laptops/desktops — setup, troubleshooting, and basic security (antivirus, updates)
• Manage SaaS/cloud tools (email, Google Workspace/M365, etc.) — user provisioning and access

Vendor & Asset Management

• Source and manage vendors/AMCs for network, CCTV, POS, printers, and other IT equipment
• Maintain an inventory/asset register of all IT hardware across office and stores
• Negotiate contracts and manage renewals for IT services
• Ensure timely resolution of IT issues raised from stores (via calls/tickets)

General

• Ensure basic IT security and access hygiene across all locations
• Document IT setup and troubleshooting processes for common issues
• Travel to store locations as needed for setup or issue resolution

Requirements & Qualifications

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent practical experience)
• 4-7 years of experience in IT support/management, ideally spanning both office and retail/multi-site environments
• Hands-on experience with networking (routers, Wi-Fi, ISP coordination), CCTV systems, and POS software/hardware
• Experience managing vendors and AMCs for IT infrastructure
• Willingness to travel to store locations as needed

Skills & Competencies

• Strong troubleshooting skills across networking, hardware, and basic software issues
• Ability to manage multiple sites/locations independently with minimal supervision
• Good vendor negotiation and relationship management skills
• Responsive and organized — able to prioritize urgent store-level issues against ongoing projects
• Clear communication skills to support non-technical staff across locations
• Basic understanding of IT security practices (access control, data backup, device hygiene)