IT Operations Executive

cult fit; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cult Fit is seeking an IT Operations professional to manage infrastructure and end-user support across retail stores, warehouses, offices, and other business locations. The role is hands-on, proactive, and requires coordinating with vendors to ensure timely resolution of technology issues.

You will configure Cisco Meraki devices, manage network connectivity, support POS systems and devices, and maintain IT asset records.

Qualifications

• Has extensive IT operations experience in retail environments.
• Experience supporting multi-location stores, warehouses, and offices.
• Hands-on with Cisco Meraki devices and network administration.
• Familiar with POS peripherals, CCTV, printers, and scanners.
• Knowledge of IT asset management and MDM concepts.
• Strong Excel skills for operational reporting.

Responsibilities

• Provide IT support for stores, warehouses, offices, and new-store setups.
• Configure and troubleshoot Cisco Meraki devices and network policies.
• Monitor store connectivity and vendor coordination.
• Support POS, payment devices, barcode scanners, and other retail tech.
• Install and troubleshoot DVR/NVR, CCTV, and camera feeds.
• Maintain IT asset records across procurement, movement, and disposal.
• Coordinate IT activities for openings, relocations, expansions, closures.
• Ensure compliance with IT policies and MDM device management.
• Prepare IT operations and management reports.
• Assist during critical retail periods and escalations.

Skills

Retail IT ops

Cisco Meraki

Network troubleshooting

POS systems

Vendor management

Multi-location ops

Education

Diploma/Bachelors in IT/CS

ITIL/CompTIA/Meraki certs

Tools

Meraki Dashboard

DVR/NVR systems

MDM platforms

Printers/Scanners drivers

Asset management tools

Job description

Role Overview

We are looking for an IT Operations professional with experience in the retail industry to manage IT infrastructure and end-user support across retail stores, warehouses, offices, and other business locations. The role requires a hands-on, proactive individual who can support store operations, coordinate with vendors, and ensure timely resolution of technology-related issues.

Key Responsibilities

• Provide IT support for retail stores, warehouses, offices, and new-location setups.
• Configure and troubleshoot Cisco Meraki firewalls, switches, wireless access points, VPNs, and network policies.
• Monitor store connectivity, ISP links, network availability, and communication between stores and corporate systems.
• Support POS systems, billing terminals, payment devices, barcode scanners, handheld devices, and other retail technology, where applicable.
• Install, configure, and troubleshoot DVR/NVR systems, CCTV cameras, storage, remote access, and camera feeds.
• Configure and maintain network, USB, and multifunction printers used in stores, warehouses, and corporate offices.
• Install and troubleshoot scanners, scanning applications, drivers, and document workflows.
• Support laptops, desktops, tablets, mobile devices, POS peripherals, and other IT equipment.
• Coordinate IT activities for new store openings, relocations, expansions, refurbishments, and closures.
• Maintain accurate IT asset records covering procurement, tagging, allocation, movement between locations, warranty, repair, replacement, and disposal.
• Support MDM platforms, including device enrollment, application deployment, security configurations, compliance policies, and device restrictions.
• Ensure store and corporate devices comply with approved IT, information-security, and endpoint-management policies.
• Coordinate with internal teams and external vendors for installations, repairs, AMC support, replacements, and service escalations.
• Prepare IT operations, asset, incident, store-support, and management reports
• Maintain documentation such as store IT checklists, network diagrams, asset registers, configuration records, SOPs, and troubleshooting guides.
• Track recurring incidents and implement preventive measures to minimize disruption to store operations.
• Provide timely support during critical retail periods, store launches, sales events, and business escalations.
• Collaborate with Retail Operations, Facilities, Finance, Procurement, Security, HR, and other stakeholders to ensure business continuity.

Required Technical Skills

• 24 years of experience in IT operations, infrastructure support, or retail technology support.
• Prior experience supporting retail stores, warehouses, POS environments, or multi-location operations.
• Practical experience with Cisco Meraki firewall and network administration.
• Knowledge of TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPNs, routing, and network troubleshooting.
• Experience with POS systems, billing peripherals, barcode scanners, payment terminals, or retail applications will be an advantage.
• Hands-on experience with DVR/NVR and CCTV systems.
• Experience configuring printers, scanners, print servers, and related drivers.
• Working knowledge of IT asset-management processes and tools.
• Awareness of MDM platforms, endpoint security, device compliance, and IT policies.
• Proficiency in Microsoft Excel, including filters, pivot tables, lookups, and operational reporting.
• Basic understanding of Windows and Linux operating systems.

Behavioural Competencies

• Proactive approach to identifying and resolving issues before they affect store operations.
• Strong ownership and accountability for assigned tasks.
• Good verbal and written communication skills.
• Ability to collaborate effectively with store teams, Project team, business users, vendors, and internal stakeholders.
• Strong coordination and vendor-management skills.
• Ability to prioritize incidents based on business impact and urgency.
• Willingness to support multiple locations and work outside standard hours during critical deployments or escalations.

Education and Certifications

• Diploma or bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Certifications such as Cisco, Meraki, CompTIA, ITIL, Microsoft, or MDM certifications will be an advantage.

Key Performance Indicators

• Timely resolution of store and corporate IT incidents.
• Availability of store network, POS, CCTV, printer, and scanner systems.
• Successful and timely completion of store openings and technology rollouts.
• Accuracy and completeness of the IT asset register.
• Compliance with MDM, endpoint-security, and IT policies.
• Timely submission of operational and management reports.Reduction in recurring incidents and business disruption.
• Stakeholder and store-user satisfaction.