IT Intern – Gadget & Tech Support Operations

Instawork; Bengaluru; On-site; INR 167,400 - 279,000; Full time

Job summary

Dormont Manufacturing Co is seeking an IT Intern in Bengaluru to manage IT gadgets used for video data collection. You will handle setup, troubleshooting, and maintenance of devices, ensuring seamless operations for Data Collectors and Internal Coordinators.

The role offers shifts (morning & night) and requires strong skills in managing iPhones and technical support. Ideal candidates are IT students or recent graduates with a keen interest in technology and problem-solving.

Qualifications

• Hands-on knowledge of iPhones and iOS ecosystem is essential.
• Experience with Apple ID creation and management preferred.
• Good troubleshooting and problem-solving skills are required.

Responsibilities

• Manage and handle IT gadgets including iPhones and SD cards.
• Set up and manage Apple IDs on devices as per project needs.
• Perform troubleshooting for data transfer issues.

Skills

Knowledge of iPhones and iOS

Apple ID management

Data transfer understanding

Troubleshooting skills

Problem-solving skills

Technical explanation skills

Quick learner

Familiarity with Google Sheets

Education

IT / Computer Science / Electronics student or recent graduate

Tools

Google Sheets

Job description

Location: Kormangala, Bangalore

Role Overview

The IT Intern will be responsible for end-to-end handling, setup, troubleshooting, and maintenance of IT gadgets used by Data Collectors (DCs) and Internal Coordinators (ICs). This role is critical to ensure uninterrupted video data collection operations through effective gadget management and timely tech support.

Shifts - ( Multiple Morning & night shifts) Process runs 24/7.

Key Responsibilities

• Handle and manage IT gadgets including iPhones, SD cards, and SD card readers
• Set up and manage Apple IDs / Apple accounts on iPhones as per project requirements
• Perform basic to advanced troubleshooting for iPhone, SD card, and data transfer issues
• Upload video data from SD cards to rigs/systems, ensuring data integrity
• Format SD cards post data upload following defined SOPs
• Ensure gadgets are ready for deployment and functioning before handover
• Coordinate with Inventory / Ops teams for gadget availability and readiness
• Stay updated with new tech, iOS updates, device‑related changes, and best practices
• Cascade tech updates, changes, and guidelines clearly to ICs and DCs
• Support ICs and DCs during live operations in case of technical failures
• Maintain basic logs or trackers related to gadget issues and resolutions

Required Skills & Competencies

• Strong hands‑on knowledge of iPhones and iOS ecosystem
• Experience or familiarity with Apple ID creation and management
• Basic understanding of data transfer, storage devices, and formatting
• Good troubleshooting and problem‑solving skills
• Comfortable working with multiple devices simultaneously
• Ability to explain technical concepts clearly to non‑technical users
• Quick learner with interest in keeping up with tech updates
• Basic knowledge of Google Sheets or trackers is a plus

Preferred Profile

• IT / Computer Science / Electronics student or recent graduate
• Prior experience handling mobile devices or tech support is an advantage
• Detail‑oriented and process‑driven
• Comfortable working in fast‑paced, operations‑heavy environments

Outcome Expectations

• Zero or minimal downtime due to gadget or tech issues
• Smooth data uploads and secure handling of collected data
• IC and DC teams stay informed and aligned on tech‑related updates