Intern IT Operations 6-Month Term

Connor, Clark & Lunn Financial Group (CC&L); Gurugram District; On-site; INR 167,000 - 223,000; Full time

Job summary

CC&L Financial Group is seeking an Intern to join the IT Operations team in Gurugram for a 6-month term. You will serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement.

This role goes beyond traditional IT infrastructure or helpdesk support, delivering Level 1 support for end-user technology, productivity platforms, and business applications in a modern, AI-enabled environment.

Qualifications

• Basic understanding of IT support or service desk concepts (academic, project, or internship experience acceptable).
• Familiarity with Windows and/or macOS, browsers, and mobile devices.
• Knowledge of Cloud productivity tools such as Microsoft 365 or Google Workspace.
• Basic networking concepts (IP, Wi‑Fi, VPN – beginner level).

Responsibilities

• Collaborate closely with Service Desk & Infrastructure teams supporting core platforms, endpoints, and networks.
• Act as the trusted first point of contact for incidents, requests, and questions across technology and business applications.
• Engage users through ticketing systems, chat, email, phone, and collaboration tools with professionalism and empathy.
• Ask structured questions to understand issue context, business impact, and urgency.
• Translate technical issues into plain-language explanations.
• Support operating systems, browsers, and productivity platforms (e.g., Microsoft 365, Teams, Exchange).
• Provide basic network access and connectivity support.
• Assist with basic device and account support.
• Contribute to continuous improvement by categorizing tickets and creating knowledge base articles.
• Provide feedback to improve AI self-service accuracy.
• Perform Level 1 identity and access tasks (password resets, account unlocks, MFA).
• Handle standard access requests using predefined roles and workflows.
• Support onboarding/offboarding to ensure correct access at the right time.
• Follow identity verification procedures.
• Identify opportunities for automation and service improvements.

Skills

IT support basics

Windows/macOS familiarity

Cloud productivity tools

Basic networking

Interest in AI tools

Communication skills

Documentation

Security awareness

Tools

Microsoft 365

Google Workspace

Job description

Job Description:

CC&L Financial Group is seeking an Intern to join our IT Operations team in Gurugram for a 6-month term! In this role you will serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. This role goes well beyond traditional IT infrastructure or helpdesk support. You will provide Level 1 support across end-user technology, productivity platforms, and business applications, delivering consistently high-quality, professional, and empathetic support experience. You will operate in a modern, AI-enabled support environment, leveraging automation, self-service, and copilots to resolve issues efficiently, while exercising sound judgment when escalation is required. Success in this role is defined not only by issue resolution, but by clarity of communication, ownership through to closure, and the overall client experience. The role sits within the Technology function and plays a critical role in ensuring colleagues can work effectively, securely, and with confidence every day.

What You Will Do

• You will collaborate closely with:
• Service Desk & Infrastructure teams supporting core platforms, endpoints, and networks
• Application owners and vendors supporting business and productivity applications
• Information Security to ensure secure handling of accounts, devices, and data
• HR and business stakeholders supporting onboarding/offboarding processes and ongoing user needs
• Act as the trusted first point of contact for incidents, requests, and questions across technology and business applications.
• Engage users through multiple channels (ticketing system, chat, email, phone, collaboration tools) with professionalism, empathy, and clarity.
• Ask structured, thoughtful questions to understand issue context, business impact, and urgency.
• Translate technical and application-related issues into clear, plain-language explanations.
• Operating systems, browsers, and productivity platforms (e.g., Microsoft 365, Teams, Exchange)
• Business and productivity applications within defined Level 1 scope
• Network access and basic connectivity (Wi‑Fi, VPN, remote access)
• Basic device and account support
• Contribute to continuous improvement by:
• Accurately categorizing and tagging tickets
• Converting repeat issues into knowledge base articles
• Providing feedback to improve AI accuracy and self-service effectiveness
• Perform Level 1 identity and access tasks in line with policy:
• Password resets, account unlocks, MFA setup and troubleshooting
• Standard access requests using predefined roles and workflows
• Support onboarding/offboarding processes to ensure colleagues have the right access at the right time.
• Follow identity verification procedures rigorously.
• Opportunities for automation, standardization, or experience improvement Support initiatives focused on raising service quality, improving first-contact resolution, and reducing repeat incidents.

What You Bring

• Basic Knowledge & Learning Foundation
• Basic understanding of IT support or service desk concepts (academic, project, or internship experience acceptable)
• Familiarity with Windows and/or macOS, browsers, and mobile devices
• Knowledge of Cloud productivity tools such as Microsoft 365 or Google Workspace
• Basic networking concepts (IP, Wi‑Fi, VPN – beginner level)
• Interest in AI tools, automation, and modern IT systems
• You treat support as a service relationship, not just a ticket queue
• Clear, calm, and audience‑appropriate communication
• Ability to resolve, escalation appropriately, and stay accountable
• Willingness to document, share knowledge, and continuously improve
• Consistently follows security and data protection practices

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

Your application will be reviewed by a member of the hiring team - AI is not used in the screening, assessment or selection of applications at this time.

Requirements: