IT Infra Operations Manager

Indira Ivf Hospital; Udaipur District; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Indira IVF Hospital seeks an experienced IT Infrastructure and Project Management professional to plan and drive deployments for new centers, expansions, relocations, and upgrades across multiple locations. You will oversee end-user devices, network infrastructure, CCTV, and biometrics, coordinating with facilities, procurement, and vendors to ensure timely handover and robust operations.

You will manage incidents, implement preventive actions, and maintain documentation while leading

Formación

• Bachelor's degree in IT, Computer Science, Engineering, or a related discipline; healthcare industry experience preferred.
• 810 years of experience in multi-location IT infrastructure operations, networking, and IT project management.

Responsabilidades

• Plan and execute IT infrastructure deployments for new centers, expansions, relocations, and upgrades, including site assessments, BOMs, technical specifications, and deployment schedules.
• Oversee installation, configuration, testing, and commissioning of end-user devices, LAN/WAN, Wi-Fi, network equipment, CCTV, biometric devices, and peripherals.
• Coordinate with project, facilities, application, procurement, and vendor teams to ensure site readiness, timely project completion, and proper handover.
• Maintain project documentation, implementation checklists, handover records, and closure reports.
• Oversee multi-location IT operations, end-user support, infrastructure availability, and network connectivity.
• Lead critical incident escalations, coordinate resolution within agreed SLAs, and drive root cause analysis and preventive actions to minimize downtime.
• Maintain support procedures, escalation matrices, and technical documentation.

Conocimientos

IT operations

Vendor management

Incident management

Project management

Networking knowledge

Educación

Bachelor's degree in IT/CS/Engineering

Herramientas

Windows OS

MS 365 / Office

LAN/WAN

CCTV/biometric devices

Structured cabling

Descripción del empleo

Role & responsibilities

A. Infrastructure & Project Management

• Plan and execute IT infrastructure deployments for new centers, expansions, relocations, and upgrades, including site assessments, BOMs, technical specifications, and deployment schedules.
• Oversee installation, configuration, testing, and commissioning of end-user devices, LAN/WAN, Wi-Fi, network equipment, CCTV, biometric devices, and peripherals.
• Coordinate with project, facilities, application, procurement, and vendor teams to ensure site readiness, timely project completion, and proper handover.
• Maintain project documentation, implementation checklists, handover records, and closure reports.

B. IT Procurement & Asset Management

• Assess hardware, software, networking, licensing, and peripheral requirements based on business needs.
• Coordinate vendor evaluation, technical comparisons, procurement approvals, PO processing, delivery tracking, and installation.
• Ensure timely procurement, budget management & adherence, and cost-effective utilization of IT resources.
• Maintain accurate asset inventories, asset tagging, allocation records, warranty, AMC, and lifecycle information across all locations.

• Identify opportunities for standardization, asset optimization, and cost reduction.

C. IT Operations & Incident Management

• Oversee multi-location IT operations, end-user support, infrastructure availability, and network connectivity.
• Lead critical incident escalations, coordinate resolution within agreed SLAs, and drive root cause analysis and preventive actions to minimize downtime.
• Maintain support procedures, escalation matrices, and technical documentation.

D. Vendor Management, Security & Governance

• Manage vendors, OEMs, internet service providers, and implementation partners; monitor service quality, delivery commitments, and SLA compliance.
• Coordinate with information security teams to ensure infrastructure security, endpoint protection, patch management, access controls, audit compliance, and business continuity.
• Report project progress, service performance, procurement status, critical incidents, risks, and improvement initiatives to the VP IT.

Preferred candidate profile

• Bachelor's degree in IT, Computer Science, Engineering, or a related discipline; healthcare industry experience preferred.
• 810 years of experience in multi-location IT infrastructure operations, networking, and IT project management.
• Strong knowledge of Windows, Microsoft 365/Office, desktop/laptop hardware, remote support, and endpoint management.
• Hands-on knowledge of LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, firewalls, and structured cabling.
• Experience with printers, scanners, CCTV, biometric devices, IT procurement, asset management, vendor coordination, and service management.
• Ability to prepare infrastructure plans, BOMs, project schedules, operational reports, and technical documentation.