IT HelpDesk Engineer

Power Bridge; Bengaluru; Hybrid; INR 400,000 - 640,000; Full time

Benefits offered by this job

Health insurance coverage for depend-

Long-term benefit plan with employer-m

Professional development opportunities

Job summary

Power Bridge is seeking an IT HelpDesk Engineer to provide first-level technical support for hardware, software, network, and unified communications across the organization. The role involves on-site and remote user support, system deployments, outage management, AV support for conference rooms, and collaboration with Tier 2/3 teams.

Rotational on-call and weekend support are required. The candidate should handle end-user issues, maintain asset logs, and participate in process improvements while

Qualifications

• Experience supporting Windows OS (XP/7/10) in a corporate setting.
• Experience with Office Suite 2003-2016 installation and support.
• Experience with Unified Communications installation (Office Communicator).

Responsibilities

• Assist end-users with hardware, software, and application problems.
• Repair and troubleshoot PC hardware, software, and network issues.
• Provide on-call support and outages coordination with Tier 2/3 teams.
• Support conference rooms, AV, and video conferencing.
• Procure IT-related equipment and maintain logs.

Tools

Symantec Ghost

Office Suite 2003-2016

Office Communicator

Job description

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

We are seeking a dedicated and customer-focused IT HelpDesk Engineer to provide first-level technical support across our organization. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and unified communication issues to ensure uninterrupted business operations. This role requires strong problem-solving skills, effective communication, and the ability to work in a fast-paced, global environment while supporting both on-site and remote users.

The IT HelpDesk Engineer will play a critical role in system deployments, outage management, conference room and AV support, asset preservation, and collaboration with Tier 2 and Tier 3 support teams. Rotational on-call and occasional weekend support will be required to maintain high service availability.

Requirements

Job Responsibilities

• Assist end-users in resolving computer hardware, software, and application problems with the following operating systems: Windows XP, 7, 10.
• Experience with Office Suite 2003-2016 in both installation and Support.
• Experience with Office Communicator and/or Unified Communications installation.
• Install and configure new PC systems using Symantec Ghost, including software configuration for network access and software application installation and configuration.
• Repair and troubleshoot PC related hardware, software, and network issues.
• Build software images for laptops and desktops
• Printer support – works with our maintenance company and manages toner inventory.
• Unified communication, AV, and Video Conferencing support for Conference room meetings.
• Technical phone support for remote users.
• Track outages and respond to requests for clarification of outages
• Provide feedback to the employee on what steps should have been taken
• Identify problematic areas and implement strategic solutions.
• Preserve assets, information security,y and control structures
• Develop and report on metrics on performance
• Challenge existing processes and procedures.
• Assist staff in crisis outage restoral
• Analyze customer requirements
• Give specific, direct troubleshooting information to customers based on experience and judgement
• Maintain a 24-hour on-call presence on all issues
• Check the log book regarding issues, ensuring items are recorded in a timely and accurate fashion
• Act as a point of contact to the Tier 2 and Tier 3 support teams during system outages.
• Some weekend support of projects when necessary.
• Procurement of IT-related equipment.
• On-call Support – Rotational.

Benefits

• Health insurance coverage for self, spouse, and kids.
• Long-term benefit plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.