IT Helpdesk apprentice

Mizuho Global Services; Chennai District; On-site; INR 167,000 - 246,000; Full time

Job summary

Mizuho Global Services Pvt Ltd invites fresh graduates to join its apprenticeship program in Chennai. Learn through hands-on training in helpdesk support, Active Directory management, and networking.

The role emphasizes ownership, teamwork, and the ability to resolve customer issues, with on-call rotation and flexibility in shifts.

Certifications like MCSE or CCNA are desirable, and candidates should be keen on IT documentation and continuous learning.

Qualifications

• MCSE, CCNA, or similar certifications desirable.
• Interested in IT documentations.
• Passionate about helpdesk, Active Directory management, unlocking applications.
• Ability to work within customer focused team
• Take ownership of customer issues reported and see problems through to resolution.
• Troubleshoot and resolve issues through sharing best practices and direct resolution.
• Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others.
• Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
• Other general responsibilities as instructed by management.

Responsibilities

• Take ownership of customer issues and drive to resolution.
• Troubleshoot issues and share best practices.
• Communicate clearly and document well.
• Adapt to rotational shifts and on-call schedule.

Skills

Helpdesk basics

AD management

Networking basics

Education

Fresh graduates

Tools

MCSE

CCNA

Job description

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

• Immense exposure and learning
• Excellent career growth
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Company website : - https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Job Heading

We are looking for a passionate fresh graduate individual, having any background, learning through apprenticeship program and basic knowledge in helpdesk, Active Directory management and networking.

Other Roles and Responsibilities

1. MCSE, CCNA, or similar certifications desirable.
2. Interested in IT documentations.
3. Passionate about helpdesk, Active Directory management, unlocking applications.
4. Ability to work within customer focused team
5. Take ownership of customer issues reported and see problems through to resolution.
6. Troubleshoot and resolve issues through sharing best practices and direct resolution.
7. Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others.
8. Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
9. Other general responsibilities as instructed by management.

Recent IT graduates / Post graduates staying in or near Perungudi world trade center under 20 kilometres are encouraged to apply.

Thanks!