IT Hardware Assets and Software License Specialist

Carrier Global Corporation; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Carrier Global Corporation is seeking an experienced Asset Manager to own the end-to-end lifecycle of IT hardware assets and manage software asset governance. You will oversee onboarding, deployment, repair, refresh, recovery, retirement, and disposal processes, while ensuring accurate data across ownership, location, status, warranty, and financial records.

Responsibilities include maintaining AMDB/CMDB data quality, coordinating with procurement and depot partners, performing audits, and

Qualifications

• Bachelor's degree in IT, Engineering, CS, or related field.
• 8+ years in Hardware and Software Asset Management.
• Strong experience with ServiceNow HAM and CMDB.
• Experience managing global hardware asset lifecycle processes.
• Working knowledge of software licensing concepts and compliance.
• Knowledge of ITIL Service Asset & Configuration Management.
• Experience supporting IT audits, reconciliations, and compliance reviews.
• Strong analytical, stakeholder management, and reporting skills.

Responsibilities

• Own end-to-end lifecycle of IT hardware assets from procurement through disposal.
• Govern onboarding, deployment, repair, refresh, recovery, retirement, and disposal processes.
• Maintain asset ownership, location, status, warranty, and financial data.
• Manage AMDB and CMDB data quality.
• Define and enforce asset data standards, controls, and governance practices.
• Drive reconciliation between AMDB, CMDB, SCCM, Intune, JAMF, and discovery tools.
• Ensure timely remediation of asset data discrepancies.
• Conduct periodic asset audits and reconciliations.
• Support internal and external audit requirements.
• Monitor lost, stolen, missing, and inactive assets.
• Ensure compliance with corporate policies and software/hardware governance standards.
• Establish hardware refresh strategies based on age, warranty, and lifecycle policies.
• Manage annual refresh programs and disposition activities.
• Track lifecycle performance and provide forecasting for refresh budgets.
• Coordinate with procurement teams, vendors, and depot partners.
• Govern ASN processing, asset receipt validation, stockroom activities, and inventory controls.
• Monitor vendor performance against SLAs.
• Develop executive dashboards and KPIs; deliver asset utilization, inventory, compliance, and lifecycle reports.
• Identify opportunities for cost optimization and automation.
• Drive continuous improvement across HAM operations.
• Implement automation within ServiceNow and related platforms.
• Support HAM transformation initiatives and asset governance programs.

Skills

Hardware Asset Management

Software Asset Management

ServiceNow HAM

CMDB

ITIL Service Asset & Configuration

Audits & Compliance

Data Analysis & Reporting

Stakeholder Management

Education

Bachelor's degree in Information Technology, Engineering, Computer Science, or related discipline

Tools

Flexera

SCCM

Intune

JAMF

Nexthink

Job description

Key Responsibilities

Asset Lifecycle Management

• Own the end-to-end lifecycle of IT hardware assets from procurement through disposal.
• Govern onboarding, deployment, repair, refresh, recovery, retirement, and disposal processes.
• Maintain accurate asset ownership, location, status, warranty, and financial data.

Asset Repository Governance

• Manage Asset Management Database (AMDB) and CMDB data quality.
• Define and enforce asset data standards, controls, and governance practices.
• Drive reconciliation between AMDB, CMDB, SCCM, Intune, JAMF, and discovery tools.
• Ensure timely remediation of asset data discrepancies.

Inventory & Compliance

• Conduct periodic asset audits and reconciliations.
• Support internal and external audit requirements.
• Monitor lost, stolen, missing, and inactive assets.
• Ensure compliance with corporate policies and software/hardware governance standards.

Refresh & Lifecycle Planning

• Establish hardware refresh strategies based on age, warranty, and lifecycle policies.
• Manage annual refresh programs and disposition activities.
• Track lifecycle performance and provide forecasting for refresh budgets.

Vendor & Depot Management

• Coordinate with procurement teams, vendors, and depot partners.
• Govern ASN processing, asset receipt validation, stockroom activities, and inventory controls.
• Monitor vendor performance against agreed SLAs.

Reporting & Analytics

• Develop and present executive dashboards and operational KPIs.
• Deliver asset utilization, inventory, compliance, and lifecycle reports.
• Identify opportunities for cost optimization and process automation.

Process Improvement

• Drive continuous improvement initiatives across HAM operations.
• Implement automation opportunities within ServiceNow and related platforms.
• Support HAM transformation initiatives and asset governance programs.

Software Asset & License Management (SAM)

• Maintain software entitlement and license records.
• Perform software license reconciliation and compliance assessments.
• Track software usage, installations, and license consumption.
• Support publisher audits and internal compliance reviews.
• Monitor software lifecycle events including EOL/EOS and version currency.
• Analyse license optimisation opportunities and identify potential savings.
• Manage software license renewals and entitlement documentation.

Required Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, or related discipline.
• 8+ years of experience in Hardware Asset Management and Software Asset Management
• Strong experience with ServiceNow HAM and CMDB.
• Experience managing global hardware asset lifecycle processes.

• Working knowledge of software licensing concepts and compliance.

• Knowledge of ITIL Service Asset & Configuration Management principles.
• Experience supporting IT audits, reconciliations, and compliance reviews.
• Strong analytical, stakeholder management, and reporting skills.

Preferred Skills

• Experience with Flexera, SCCM, Intune, JAMF, Nexthink, or similar platforms.
• Understanding of DaaS, leasing, procurement, and disposal programs.
• Experience managing global asset refresh and recovery programs.
• Certification in ITIL, HAM Pro, CHAMP, or equivalent ITAM certifications.
• Advanced Excel, Power BI, and ServiceNow reporting expertise.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.