IT Functional Analyst - Jira Service Management

BARCO; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Barco is seeking a Functional Analyst to design and configure Jira Service Management (JSM) to support, optimize, and expand internal IT, HR, and legal service capabilities. You will bridge business stakeholders with technical teams to translate requirements into effective JSM configurations and workflows.

You will drive process improvements, enhance user experience, and support the ongoing evolution of the service management environment.

Qualifications

• Bachelor in an Information Technology related field or equivalent through experience.
• Basic scripting experience to complement configuration work (e.g., Groovy/Python).
• Experience with APIs, integrations, and data flows.
• Experience in IT, system administration or application support.
• Knowledge of Confluence, Jira Software, JSM, ServiceNow is a plus.
• Experience implementing ITSM practices (Incident, Change, Problem, CMDB, Knowledge).

Responsibilities

• Design, configure, and maintain JSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions according to best practices.
• Implement and manage automation rules and light scripting to streamline service operations.
• Setup and maintain asset management design (object models, relationships, lifecycle).
• Support integration with other platforms such as Salesforce, SAP, Intune, Qualys, MSDefender, ...
• Think along on process and solution design.
• Document what you build (configuration overviews, simple diagrams) and keep it up to date.
• Identify opportunities to improve efficiency through better design or technical solutions.
• Troubleshoot configuration issues and support the service teams in day-to-day usage.
• Assist in user acceptance testing, onboarding, training, and documentation.

Skills

APIs and integrations

Scripting

ITSM practices

IT system administration

Jira/JSM/Confluence

Problem-solving

Communication

Education

Bachelor in IT or related field

Tools

Jira Software

Confluence

JSM

ServiceNow

Job description

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Location:

Noida, UP, IN

Job Description

Role Overview

We are looking for a functional analyst who will help design and configure JSM to support, optimize, and expand our internal service management (IT, HR, legal, ...) capabilities.

In this role, you will act as the bridge between business stakeholders, service teams, and technical teams to translate requirements into effective JSM configurations and workflows. You will help drive process improvements, enhance user experience, and support the continuous evolution of our service management environment.

Key Responsibilities

• Design, configure, and maintainJSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions according to best practices.
• Implement and manageautomation rulesand light scripting to streamline service operations.
• Setup and maintain asset management design (object models, relationships, lifecycle).
• Support integrationwith other platforms such as Salesforce, SAP, Intune, Qualys, MSDefender, ...

Stakeholder Collaboration & Process Improvement

• Think along on process and solution design
• Document what you build (configuration overviews, simple diagrams) and keep it up to date.
• Identifyopportunities to improve efficiency through better design or technical solutions.
• Troubleshoot configuration issues and support the service teams inday-to-dayusage.
• Assistin user acceptance testing, onboarding, training, and documentation .

Required Skills & Experience

Technical Skills

• Bachelor in an Information Technology related field or equivalent through experience.
• Basic scripting experienceto complement configuration work, for example:Groovy /Pythonor similar
• Experience with APIs, integrations, and data flows.
• Experience in IT, system administration or application support
• Knowledge of Confluence, Jira Software, JSM, ServiceNow is a plus.
• Experience implementing ITSM practices (Incident, Change, Problem, CMDB, Knowledge).

Analytical Skills

• Structured analytical thinking
• Breaks a business process into clear steps, data elements, and rules.
• Problem-solving mindset with a structured, analytical approach.

Soft Skills

• Pragmatic: can balance ideal design with practical constraints (time, budget, legacy).
• End-to-end ownershipmindset: from requirement totestedconfiguration and handover.
• Ability to work independently and collaboratively incross functionalteams.
• Strong attention to detail and proactive attitude.
• Eager to learn.
• Communicative, pro-actively inform colleagues and stakeholders on status, issues and when things get stuck.

Nice-to-Have

• Jira Administration certification (ACP300 or ACP400).

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences.

As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries.

Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.