Customer Services Engineer

BARCO; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Barco is seeking a Customer Services Engineer in Mumbai to deliver technical support, installation planning, and on-site service. You will train customers and partners, conduct product demonstrations, and ensure high customer satisfaction.

The role requires 3–6 years of experience and knowledge of AV products and basic networking. Ideal candidates will schedule and perform assignments independently, maintain strong client relations, and contribute to product improvements through feedback.

Qualifications

• Bachelor's degree or higher
• Ability to schedule and perform assignments independently
• Knowledge of AV products and basic networking

Responsibilities

• Review site specifications and develop installation plan
• Provide technical support and training during installations
• Perform on-site service repairs and preventive maintenance
• Maintain customer relations and provide reports on service activities
• Assist in product demonstrations and tradeshows and support sales teams

Skills

Good communication

Customer service

AV product knowledge

CCNA certified

Education

Bachelor's degree

Job description

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Customer Services Engineer

Location: Mumbai, IN Noida, UP, IN

Experience : 3-6 Years.

Job Location : Mumbai

Job Description : -

Provide technical support to ensure customer satisfaction and improve process through feedback to Product Group and Management as required. Performs product demonstrations and assists in tradeshows in order to contribute to the products promotion. Provide product and system training to customers and partners, in order to ensure the knowledge and information dissemination.

Main Accountabilities :-

• Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations.
• Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products.
• Performs scheduled/emergency onsite service repairs, schedules and performs on site preventive maintenance.
• Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities.
• Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
• Provides technical support to the rest of the organization
• Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate.
• Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions.

Education :

Bachelor, or higher, or equivalent Degree through experience.

Ability to schedule and perform assignments independently

Good communication skills, service and client orientation

Knowledge of AV products

Basic Networking Knowledge (Mandatory CCNA Certified)

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Think of images, and you think of Barco. We’re a global tech company creating AV solutions that help professionals succeed when it matters most. Our mission? To visualize and connect the world – from better patient outcomes in healthcare to smarter decision-making and collaboration in enterprise and unforgettable experiences in entertainment.

At Barco, your ideas matter. You’ll learn, grow, and make an impact in a workplace that values your perspective and supports a healthy work-life balance.

And the best part? You’ll team up with 3,500+ visioneers who thrive on curiosity, fuel creativity, and push boundaries together.

Innovation starts with you! Ready to make it happen?