Customer Services Engineer

BARCO; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Barco in Kolkata is seeking a Customer Services Engineer to provide technical support, perform product demonstrations, and deliver training to customers and partners to ensure knowledge dissemination.

You will review site specs, plan installations, handle on-site service, maintain customer relations, and support tradeshow activities; CCNA and AV product knowledge preferred.

Qualifications

• Bachelor degree or higher with ability to schedule and perform assignments independently.
• Good communication skills and client orientation.
• Knowledge of AV products.
• Basic networking knowledge (CCNA certified).

Responsibilities

• Review site specifications and plan installation to maximize customer satisfaction and cost efficiency.
• Provide on-site/off-site technical support and training for dealers and customers.
• Perform scheduled/emergency service repairs and preventive maintenance.
• Prepare service reports and escalate issues to management for improvement.
• Maintain customer relations via phone/email and visits, promoting new ideas.
• Assist in product demonstrations and tradeshow activities; train customers and partners.

Skills

Customer service

Technical support

AV products

Communication skills

Field service

Education

Bachelor or higher degree

CCNA Certification

Job description

Customer Services Engineer

Location:

Kolkata, WB, IN Bhubaneswar, Odisha, IN

Experience

3-6 Years.

Job Location

Kolkata/ Bhubneshwar

Job Description

Provide technical support to ensure customer satisfaction and improve process through feedback to Product Group and Management as required. Performs product demonstrations and assists in tradeshows in order to contribute to the products promotion. Provide product and system training to customers and partners, in order to ensure the knowledge and information dissemination.

Main Accountabilities

• Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations.
• Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products.
• Performs scheduled/emergency onsite service repairs, schedules and performs on site preventive maintenance.
• Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities.
• Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
• Provides technical support to the rest of the organization
• Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate.
• Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions.

Education

Bachelor, or higher, or equivalent Degree through experience.

Ability to schedule and perform assignments independently

Good communication skills, service and client orientation

Knowledge of AV products

Basic Networking Knowledge (Mandatory CCNA Certified)

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Think of images, and you think of Barco. We’re a global tech company creating AV solutions that help professionals succeed when it matters most. Our mission? To visualize and connect the world – from better patient outcomes in healthcare to smarter decision‑making and collaboration in enterprise and unforgettable experiences in entertainment.

At Barco, your ideas matter. You’ll learn, grow, and make an impact in a workplace that values your perspective and supports a healthy work‑life balance.

And the best part? You’ll team up with 3,500+ visioneers who thrive on curiosity, fuel creativity, and push boundaries together.

Innovation starts with you! Ready to make it happen?