Manager, Servicenow Developer - Operational Technology (Telangana)

Msd; Hyderabad; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

MSD in Hyderabad is seeking a Senior ServiceNow Developer to lead design, development and optimisation on the ServiceNow platform. You will partner with HR, Finance, IT, Legal, Procurement and Security to deliver scalable solutions that enhance business processes and user experience.

This role is based in our Hyderabad location with a hybrid work policy. You will work across HAM, CMDB, ITSM, ITOM, Discovery and Service Catalog, focusing on integrations, performance optimisation and governance.

Qualifications

• 5 years of hands-on ServiceNow development experience including HAM, CMDB, ITSM, ITOM, Discovery and Service Catalog.
• Experience designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped apps.
• Familiarity with security, governance and performance optimisation in ServiceNow.

Responsibilities

• Design and lead technical sessions for scalable ServiceNow architectures.
• Develop and configure ServiceNow applications and workflows to meet business needs.
• Collaborate with stakeholders to gather requirements and ensure governance compliance.
• Provide technical leadership for projects and ensure timely delivery with quality standards.
• Maintain documentation for configurations, customisations and integrations.

Skills

Communication skills

JavaScript

Python for automation

APIs (REST/SOAP)

Data exchange mechanisms

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

CMDB Fundamentals

Implementation Specialist ITSM/CSM/Discovery

Tools

REST API

SOAP API

Job description

The Opportunity

The Senior ServiceNow Developer will lead the design development and optimisation of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences This role involves partnering with stakeholders across HR Finance IT Legal Procurement and Security to deliver strategic scalable solutions that enhance business processes and user experience Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives An integral part of our company s IT operating model Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes These locations in addition to the other sites are essential to supporting our business and strategy A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location from investing in growth success and well-being of our people to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies And together we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers

Role Overview

We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems The ideal candidate should possess a robust technical background in ServiceNow development The role will collaborate with cross-functional teams to analyze requirements design solutions and implement enhancements to our ServiceNow instances ensuring seamless integration with existing systems and business processes This position is based in our Hyderabad location and we follow a hybrid work policy

What will you do in this role

5 years of hands-on experience with ServiceNow including work in modules such as HAM CMDB ITSM ITOM Discovery and Service Catalog Proven experience in designing and implementing integrations Service Graph connectors automation workflows and custom scoped applications Experience in OTM SAM with exposure to ServiceNow mobile applications and performance optimisation is highly desirable

• Solution Architecture - Design lead technical design sessions and define scalable architecture for ServiceNow solutions Translate complex business requirements into robust technical designs Research and evaluate available ServiceNow technologies that align with customer specifications
• Development Customisation - Build configure and optimise ServiceNow applications and workflows Develop custom applications and advanced automation scripts to meet unique business needs
• Technical Communication - Present technical solutions and architectural decisions to both technical and non-technical stakeholders Facilitate cross-functional collaboration to gather and validate business and functional requirements in line with governance standards
• Release Project Management - Define and manage project scope objectives and deliverables for complex ServiceNow initiatives Provide technical leadership for small to large-scale projects ensuring timely delivery and quality standards
• Governance Documentation - Maintain comprehensive documentation for configurations customisations and integrations Establish best practices for development testing and deployment processes
• Testing Quality Assurance - Collaborate with enterprise architects to design and implement robust ServiceNow solutions Oversee configuration installation and testing of components ensuring compliance with design specifications
• Mentorship Collaboration - Guide junior developers and share best practices across the team Collaborate with architects business analysts and stakeholders to align technical solutions with business objectives
• Integration and Maintenance - Define and implement rigorous testing and validation procedures for all integrations and enhancements Monitor platform performance and recommend optimisation strategies Stay updated on ServiceNow releases and emerging technologies to introduce innovative solutions

Required Skills

• Strong verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders
• Proficient in JavaScript and familiarity with Python for automation tasks and good advance working knowledge in API integration REST SOAP web services and data exchange mechanisms
• ServiceNow Certified System Administrator Certified Application Developer Configuration Management Database CMDB Fundamentals
• At least a ServiceNow Certified Implementation Specialist in ITSM CSM or Discovery

Preferred Skills

• Deep understanding of ETL mapping transformation maps and Identification Reconciliation Engine IRE rules
• Experience in Agile methodologies and leading development sprints

What should you have

• Solution Architecture Design Lead technical design sessions and define scalable architecture for ServiceNow solutions Translate complex business requirements into robust technical designs Research and evaluate available ServiceNow technologies that align with customer specifications
• Development Customisation Build configure and optimise ServiceNow applications and workflows Develop custom applications and advanced automation scripts to meet unique business needs
• Technical Communication Present technical solutions and architectural decisions to both technical and non-technical stakeholders Facilitate cross-functional collaboration to gather and validate business and functional requirements in line with governance standards
• Release Project Management Define and manage project scope objectives and deliverables for complex ServiceNow initiatives Provide technical leadership for small to large-scale projects ensuring timely delivery and quality standards
• Governance Documentation Maintain comprehensive documentation for configurations customisations and integrations Establish best practices for development testing and deployment processes
• Testing Quality Assurance Collaborate with enterprise architects to design and implement robust ServiceNow solutions Oversee configuration installation and testing of components ensuring compliance with design specifications
• Mentorship Collaboration Guide junior developers and share best practices across the team Collaborate with architects business analysts and stakeholders to align technical solutions with business objectives
• Integration and Maintenance Define and implement rigorous testing and validation procedures for all integrations and enhancements Monitor platform performance and recommend optimisation strategies Stay updated on ServiceNow releases and emerging technologies to introduce innovative solutions

Who we are

We are known as Merck Co Inc Rahway New Jersey USA in the United States and Canada and MSD everywhere else For more than a century we have been .