IT Functional Analyst - Jira Service Management

BARCO; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Barco, Noida, India, seeks a functional analyst to design and configure Jira Service Management (JSM) to support and expand internal service management across IT, HR, legal, and more.

You will bridge business stakeholders, service teams and technical squads to translate requirements into effective JSM configurations and workflows, drive process improvements, improve user experience, and help evolve our service management environment.

Qualifications

• Bachelor in an Information Technology related field or equivalent through experience.
• Basic scripting experience to complement configuration work (Groovy / Python).
• Experience with APIs, integrations, and data flows.
• Experience in IT, system administration or application support.
• Knowledge of Confluence, Jira Software, JSM and ServiceNow is a plus.
• Experience implementing ITSM practices (Incident, Change, Problem, CMDB, Knowledge).

Responsibilities

• Design, configure, and maintain JSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions.
• Implement and manage automation rules and light scripting to streamline service operations.
• Set up and maintain asset management design (object models, relationships, lifecycle).
• Support integration with other platforms such as Salesforce, SAP, Intune, Qualys, MS Defender, ...
• Document configurations and assist in user acceptance testing, onboarding, training, and documentation.

Skills

APIs & Integrations

ITSM experience

Scripting (Groovy/Python)

Analytical thinking

Structured problem solving

Education

Bachelor in IT-related field

Tools

Confluence

Jira Software

JSM

ServiceNow

Job description

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Location: Noida, UP, IN

Job Description:-

Role Overview

We are looking for a functional analyst who will help design and configure JSM to support,optimize, and expand our internal service management (IT, HR, legal, ...) capabilities.

In this role, you will act as the bridge between business stakeholders, service teams, and technical teams to translate requirements into effective JSM configurations and workflows. You will help drive process improvements, enhance user experience, and support the continuous evolution of our service management environment.

Key Responsibilities

• Design, configure, and maintainJSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions according to best practices.
• Implement and manageautomation rulesand light scripting to streamline service operations.
• Setup and maintain asset management design (object models, relationships, lifecycle).
• Support integrationwith other platforms such as Salesforce, SAP, Intune, Qualys, MSDefender, ...

Stakeholder Collaboration & Process Improvement

• Think along on process and solution design
• Document what you build (configuration overviews, simple diagrams) and keep it up to date.
• Identifyopportunities to improve efficiency through better design or technical solutions.
• Troubleshoot configuration issues and support the service teams inday-to-dayusage.
• Assistin user acceptance testing, onboarding, training, and documentation .

Required Skills & Experience

Technical Skills

• Bachelor in an Information Technology related field or equivalent through experience.
• Basic scripting experienceto complement configuration work, for example:Groovy /Pythonor similar
• Experience with APIs, integrations, and data flows.
• Experience in IT, system administration or application support
• Knowledge of Confluence, Jira Software, JSM, ServiceNow is a plus.
• Experience implementing ITSM practices (Incident, Change, Problem, CMDB, Knowledge).

Analytical Skills

• Structured analytical thinking
• Breaks a business process into clear steps, data elements, and rules.
• Problem-solving mindset with a structured, analytical approach.

Soft Skills

• Pragmatic: can balance ideal design with practical constraints (time, budget, legacy).
• End-to-end ownershipmindset: from requirement totestedconfiguration and handover.
• Ability to work independently and collaboratively incross functionalteams.
• Strong attention to detail and proactive attitude.
• Eager to learn.
• Communicative, pro-actively inform colleagues and stakeholders on status, issues and when things get stuck.

Nice-to-Have

• Jira Administration certification (ACP300 or ACP400).

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Think of images, and you think of Barco. We’re a global tech company creating AV solutions that help professionals succeed when it matters most. Our mission? To visualize and connect the world – from better patient outcomes in healthcare to smarter decision‑making and collaboration in enterprise and unforgettable experiences in entertainment.

At Barco, your ideas matter. You’ll learn, grow, and make an impact in a workplace that values your perspective and supports a healthy work-life balance.

And the best part? You’ll team up with 3,500+ visioneers who thrive on curiosity, fuel creativity, and push boundaries together.

Innovation starts with you! Ready to make it happen?