IT Executive

PSG Global Solutions, LLC; Pune District; Presencial; INR 420 000 - 540 000; Tempo integral

Resumo da oferta

PSG Global Solutions, LLC is seeking an IT Executive to provide day-to-day technical support to employees, troubleshoot hardware, software, network, and connectivity issues, and ensure smooth IT operations. The role also supports user access management, device setup, onboarding/offboarding, endpoint security, asset tracking, and documentation.

The ideal candidate has at least four years of end-user support experience, a IT/CS degree, strong problem-solving and communication skills, and a

Qualificações

• At least 4 years of End-User Support experience, ideally within BPO or Shared Services.
• Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience).
• Solid analytical and cognitive skills to troubleshoot complex technical problems.
• Strong computer skills with the ability to troubleshoot and diagnose problems.
• Familiarity with PC and Mac hardware and software.
• Good customer service and communication skills to help users resolve issues.

Responsabilidades

• Troubleshoot hardware, software, printer, email, and connectivity issues.
• Record, prioritize, track, and resolve support requests within agreed timelines.
• Install, configure, update, and maintain desktops, laptops, OS, and business apps.
• Create and manage user accounts, reset passwords, and adjust access permissions.
• Troubleshoot Wi-Fi, LAN, VPN, and internet connectivity; escalate complex issues.
• Prepare equipment and system access for new employees; revoke access on exit.
• Apply updates, maintain endpoint protection, and report phishing or security incidents.
• Maintain equipment inventories, licenses, and support documentation.
• Provide basic training on IT systems and security practices.
• Refer unresolved issues to specialized teams and follow up until resolution.
• Identify recurring problems and suggest reliability improvements.

Conhecimentos

Troubleshooting

Customer focus

Communication

Analytical thinking

PC and Mac knowledge

Formação académica

Bachelor's degree in IT/CS

Descrição da oferta de emprego

Job Title: IT Executive

Location: Baner, Pune

Experience: 4 Years

Salary: Best as per market standards

Schedule: Monday - Friday | On-site

Shift timing: Day shift (12 pm to 9 pm)

Job Summary

We are looking for an IT Executive to provide day-to-day technical support to employees, troubleshoot hardware, software, network, and connectivity issues, and ensure smooth operation of IT systems and equipment. The role will also support user access management, device setup, IT onboarding/offboarding, endpoint security, asset tracking, and documentation. The ideal candidate should have strong troubleshooting skills, good communication, and a customer-focused approach to resolving IT issues.

Roles & Responsibilities:

• Troubleshoot hardware, software, printer, email, and connectivity issues.
• Record, prioritize, track, and resolve support requests within agreed service timelines.
• Install, configure, update, and maintain desktops, laptops, operating systems, and business applications.
• Create and manage accounts, reset passwords, and assist with access permissions according to company policies.
• Troubleshoot Wi-Fi, LAN, VPN, and internet connectivity; elevate complex problems to the network team.
• Prepare equipment and system access for new employees and recover devices and remove access when employees leave.
• Apply approved updates, maintain endpoint protection, and report suspected phishing, malware, or security incidents.
• Maintain accurate records of equipment, assigned devices, software licenses, and inventory.
• Explain how to use IT systems and provide basic training on applications and security practices.
• Maintain troubleshooting guides, support records, and knowledge base articles.
• Refer unresolved or complex problems to specialized IT teams or vendors and follow up until resolution.
• Identify recurring issues and suggest changes that improve reliability and the user experience.

Qualifications:

• At least 4 years of End-User Support experience, ideally within BPO, Shared Services organizations.
• Bachelor's degree in IT, Computer Science, or related field. (or equivalent work experience).
• Solid analytical/cognitive skills to troubleshoot complex and technical problems
• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
• Familiarity with both PC and Mac Hardware and Software.
• Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.