Vice President - Professional Services

Zycus; Mumbai; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

A leading technology solutions provider is seeking a Vice President – Professional Services to spearhead their global delivery organization. This role necessitates strong experience in ERP or SaaS digital transformation, particularly in platforms like SAP S/4HANA and Oracle. Responsibilities include executing transformation strategies, managing P&L, and representing the company in industry forums. Ideal candidates will have extensive experience and the capability to influence global stakeholders. This position is based in Mumbai, Maharashtra.

Qualifications

• 18–25 years of experience in Professional Services or ERP/SaaS delivery.
• Strong expertise in large-scale enterprise digital transformation.
• Deep understanding of ERP/SaaS implementation methodologies.
• Experience managing P&L for Professional Services.

Responsibilities

• Define and execute the global Professional Services strategy.
• Lead complex global transformation programs.
• Own end-to-end P&L, ensuring revenue growth and profitability.
• Collaborate with Sales and Product teams for service differentiation.
• Represent the company in industry forums and customer advisory boards.

Skills

ERP/SaaS transformation leadership

PMO governance

risk management

change management

commercial acumen

AI and automation

global delivery organization scaling

Job description

Zycus is seeking a seasoned Vice President – Professional Services to lead and scale our global delivery organization. While Source-to-Pay (S2P) expertise is preferred, we are equally open to leaders with strong experience in any large-scale ERP or SaaS digital transformation, including SAP S/4HANA (MM/SD/FICO/PP), Oracle ERP Cloud, Workday, NetSuite, Infor, JD Edwards, or transformation programs in O2C, CLM, Finance, or Supply Chain, as well as complex multi-module global ERP rollouts. Candidates with S2P experience will have an advantage, but deep ERP/SaaS transformation leadership is the primary requirement.

Key Responsibilities

Strategic Leadership

• Define and execute the global Professional Services strategy for large-scale ERP/SaaS transformation programs.
• Align delivery strategy with organizational growth, customer value, and operational excellence.

Delivery Excellence

• Lead large, complex global transformation programs across S2P, ERP, O2C, CLM, or related enterprise domains.
• Establish and enforce strong PMO governance, ensuring structured execution, transparent reporting, and disciplined delivery practices.
• Drive proactive risk identification, mitigation planning, and issue resolution across programs.
• Implement robust change management frameworks to maximize user adoption, reduce resistance, and ensure smooth organizational transitions.
• Maintain consistent delivery quality, governance, and customer satisfaction.

P&L Ownership

• Own end-to-end P&L for Professional Services, ensuring revenue growth, profitability, and optimal resource allocation.
• Leverage AI, automation, analytics, and accelerators to modernize delivery models and improve implementation efficiency.

Business Growth

• Collaborate with Sales, Product, and Customer Success teams to create differentiated service offerings and support GTM initiatives.
• Contribute to pre-sales, deal shaping, solutioning, and strategic pursuits.

Thought Leadership

• Represent Zycus in global industry forums, customer advisory boards, and procurement/ERP transformation communities.
• Publish insights and influence industry direction in ERP/SaaS transformation and intelligent procurement.
• Partner with CXOs to ensure seamless onboarding, implementation, and enterprise-wide adoption.
• Deliver measurable business impact—including automation, compliance improvement, cost optimization, and process efficiency.

Practice Development

• Build and scale a world-class Professional Services organization across geographies.
• Develop delivery methodologies, accelerators, and governance models applicable across ERP/SaaS domains.

Required Skills

18–25 years of experience in Professional Services, Consulting, or SaaS/ERP delivery with strong expertise in large-scale enterprise digital transformation (SAP S/4HANA, Oracle, Workday, NetSuite, O2C, CLM, Finance, Supply Chain, or similar).

-Proven track record of leading complex global transformation programs with strong emphasis on PMO governance, risk management, and change management.

-Experience managing P&L for Professional Services, ensuring revenue growth, profitability, and operational efficiency.

-Demonstrated ability to scale global delivery organizations with large, distributed, multi-disciplinary teams.

-Deep understanding of ERP/SaaS implementation methodologies, value realization frameworks, and enterprise-wide adoption strategies.

-Expertise in developing repeatable service offerings, delivery accelerators, playbooks, and governance models across ERP/SaaS domains.

-Strong commercial acumen with the ability to shape go-to-market strategies, support pre-sales, and influence strategic deals.

-Hands-on exposure to AI, automation, and analytics to modernize Professional Services delivery models.

-Strong executive presence with proven ability to influence and engage C-level stakeholders globally.

-Experience contributing to industry forums, customer advisory boards, or thought leadership within ERP/SaaS transformation (S2P expertise preferred but not mandatory).

About Zycus

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.

Join us in redefining procurement with Cognitive Procurement software. Let’s innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus — where you are truly #MeantforMore.