Senior Information Technology Lead

Ibaset India Software; Ahmedabad District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Ibaset India Software is seeking an experienced Senior IT Infrastructure & Security leader for its India operations. You will oversee IT operations, governance, and security while coordinating with HQ teams to ensure robust service delivery.

Responsibilities span infrastructure, cloud, security, asset management, and vendor oversight. The role requires strong communication with global teams and a track record of ISO 27001 compliance and DPDP awareness.

Qualifications

• 10+ years IT experience across systems administration, end-user support, and networking.
• 3+ years leading a small team.
• Hands-on ISO 27001 compliance program management including audits.
• Strong Windows Server, Active Directory, Group Policy, DNS/DHCP, and VMware experience.
• Hands-on Microsoft 365, Entra ID, and Intune administration.
• Networking knowledge including LAN/WAN, VPN, Wi‑Fi and ISP/vendor management.
• Experience with Azure and AWS administration.
• Backup, disaster recovery, patching, and vulnerability management.
• Knowledge of DPDP Act and statutory IT audit requirements.
• Experience with ITSM/help desk tools, asset/license management, vendor and budget management.
• PowerShell scripting for automation.
• Strong communication with global teams and senior management.

Responsibilities

• Act as the senior technical authority for India IT and an escalation point for the global IT team.
• Oversee the help desk ticket queue and ensure timely resolution of user issues and requests.
• Install, configure, troubleshoot, and maintain PCs, laptops, printers, mobile devices, servers, and related end-user equipment.
• Provide hands-on support when needed, locally or remotely, across any IT domain.
• Provision laptops, accessories, accounts, and software for new hires to iBase-t corporate standards; manage offboarding and equipment return.
• Maintain inventory of hardware, software, licenses, users, and dongles including audits.
• Administer Windows Server, Active Directory, Group Policy, DNS/DHCP, and VMware virtualization.
• Manage Microsoft 365, Entra ID, and Intune including device provisioning and conditional access.
• Support Azure and AWS resources used by India teams.
• Manage LAN/WAN, firewalls, VPN, Wi‑Fi, and internet/telecom providers; own service levels and security reporting.
• Run backups, disaster recovery tests, and patching in alignment with HQ.

Skills

IT leadership

Windows Server

Active Directory

VMware

Azure

AWS

ITSM

PowerShell

Vendor management

Budget management

Communication

Education

Bachelor's degree in Computer Science

Tools

Microsoft 365

Entra ID

Intune

DNS/DHCP

Job description

1 Key Responsibilities

1.1 I T Operations and Support

• Act as the senior technical authority for India IT and an escalation point for the global IT team.
• Oversee the help desk ticket queue (KEKA) and ensure timely resolution of user issues and requests.
• Install, configure, troubleshoot, and maintain PCs, laptops, printers, mobile devices, servers, and related end-user equipment.
• Provide hands-on support when needed, locally or remotely, across any IT domain.

1.2 New Hire Provisioning and Asset Management

• Provision laptops, accessories, accounts, and software for new hires to iBase-t corporate standards, and manage offboarding and equipment return.
• Maintain an accurate inventory of hardware, software, licenses, users, and dongles, including the IT inventory required for statutory audits.
• Plan equipment refresh, procurement, and standardization with HQ IT.

1.3 Infrastructure, Cloud and Network

• Administer Windows Server, Active Directory, Group Policy, DNS/DHCP, and VMware virtualization.
• Manage Microsoft 365, Entra ID, and Intune, including identity, access, device enrollment, and conditional access.
• Support Azure and AWS resources used by India teams.
• Manage LAN/WAN, firewalls, VPN, Wi-Fi, and internet/telecom providers, and own service levels and security reporting from those providers.
• Run backups, disaster recovery tests, and patching in alignment with the HQ team.

1.4 Security and Compliance

• Own ISO 27001 compliance for India IT: maintain controls, policies, risk registers, and audit evidence, and lead internal and external audits through remediation.
• Ensure compliance with India's Digital Personal Data Protection (DPDP) Act and statutory IT audit requirements.
• Drive endpoint hardening, vulnerability management, access reviews, and security awareness with the VP Cybersecurity and IT.
• Own India IT risk management and elevate risks to HQ leadership.

1.5 Team Leadership and Vendor Management

• Lead, coach, and review the work of two IT Help Desk / Systems Administrators, including scheduling and coverage.
• Manage IT vendors and evaluate their service performance.
• Plan the India IT budget and manage spend within approved limits.
• Create and maintain SOPs, runbooks, and site documentation, and join regular IT Lead meetings with HQ.
• Perform other duties as assigned.

2 Qualifications

2.1 Required

• 10+ years of IT experience across systems administration, end-user support, and networking, including 3+ years leading a small team.
• Hands-on experience managing an ISO 27001 compliance program, including internal audits, risk assessments, and certification or surveillance audits.
• Strong Windows Server, Active Directory, Group Policy, DNS/DHCP, and VMware experience.
• Hands-on Microsoft 365, Entra ID, and Intune administration, including device provisioning and conditional access.
• Working knowledge of networking and firewalls (LAN/WAN, VPN, Wi-Fi) and of managing ISP and telecom vendors.
• Working knowledge of Azure and AWS administration.
• Experience with backup, disaster recovery, patching, and vulnerability management.
• Knowledge of India's DPDP Act and statutory IT audit requirements, including IT asset inventory.
• Experience with ITSM/help desk tools, IT asset and license management, and vendor and budget management.
• PowerShell scripting for automation.
• Strong communication skills, with the ability to work with a global team in a matrixed environment and with senior management.

2.2 Preferred

• ISO 27001 Lead Implementer or Lead Auditor certification.
• Certifications such as Microsoft 365 Administrator, AZ-104, AWS Solutions Architect Associate, VMware VCP, CCNA, or Security+.
• Experience in a software, aerospace, defense, or other regulated environment.
• Exposure to SOC 2 or similar frameworks.
• Experience in change management and process improvement.

2.3 Education

Bachelor's degree in Computer Science, Informati