It Executive

Eureka Outsourcing Solutions; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

Eureka Outsourcing Solutions in Chennai is seeking an IT Executive to manage the service desk, close tickets on the portal, and ensure SLA compliance for incidents and change requests. The role requires hands-on knowledge of Windows and Linux, desktop configuration, and strong troubleshooting skills.

The candidate should be comfortable working in a 24/7 environment with a technical background and exposure to IT/BPO operations. This is a full-time on-site position based in Chennai.

Qualifications

• 1+ year experience in the IT/BPO field.
• Exposure to service desk environments.
• Knowledge of systems hardware and software.

Responsibilities

• Manage service desk and ensure ticket closure on the online portal.
• Meet SLA targets for incidents and change requests and escalate deviations.
• Maintain uptime as per SLA and perform quick troubleshooting.
• Configure desktops (software and hardware) as needed.
• Support Windows and Linux operating systems.
• Work in a 24/7 environment.

Skills

Service desk management

Windows

Linux

SLA management

Desktop configuration

Troubleshooting

Networking basics

Hardware knowledge

Education

Graduation with technical background

Network & Hardware course preferable

Tools

Dialer platform

Networking tools

Job description

IT Executive

Position Summary

The person would be responsible to manage Service desk and hold responsibility to ensure closure of allocated ticket on online portal, ensure SLA to meet for all the incident and change request raised and escalated the same to concern stakeholders on any deviation.

Job Responsibility

• Have knowledge on Service desk management.
• Good technical skills on Windows and Linux OS operating system
• Maintain Uptime as per SLA.
• Knowledge on desktop configuration (Software and Hardware).
• Should be comfortable with 24/7 work environment.
• Quick troubleshooting.
• Basic Knowledge of Network and Hardware

Requirements

(a) Experience

• 1 years and more in relevant field.
• IT//BPO Industry
• Knowledge of Systems hardware and software.
• Knowledge of Network & dialer platform.
• Graduation with technical background.
• Person with Network & Hardware course are preferable.

(b) Qualifications

Location:

Chennai