Technical Customer Success Executive

People's Growth HR Solutions; Bengaluru; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading HR solutions provider is seeking a Technical Customer Success Executive based in Bengaluru, India. The role involves working closely with global clients to deliver innovative digital adoption solutions and improve process efficiencies. Candidates should have a background in Solutions or Technical Customer Success with 3-6 years of experience, strong communication skills, and a mandatory educational background in Computer Science or IT Engineering. The position includes night shift timings and offers benefits such as a subsidized cab facility.

Benefits

Free Dinner

Subsidised Cab facility for night shift

Free Cab facility for going home

Qualifications

• 3-6 years of relevant experience in Solutions/Technical Customer Success.
• Familiarity with Enterprise Applications is preferred.
• Excellent spoken English skills for communication with North American clients.

Responsibilities

• Identify customers' training needs and processes.
• Collaborate with teams to deliver innovative solutions.
• Consult and propose solutions using the client Product Ecosystem.
• Develop standards for consistency across projects.

Skills

Good presentation skills

Verbal communication skills

Written communication skills

Ability to work in fast-paced environments

Education

BCA or MCA in Computer Science, IT Engineering

Tools

Salesforce

MS Dynamics

SAP

Oracle

Job description

About the job Technical Customer Success Executive

Job Title: Technical Customer Success Executive

Duration: 12 months with possible extension

Timings: Night Shift - 5:30 PM IST to 2:30 AM IST

Notice Period: (Immediate Joiner - Required)

• Free Dinner
• Subsidised Cab facility for coming to office for Night Shift (5:30 PM - 2:30 AM)
• Free Cab facility for going home from office for Night Shift (5:30 PM - 2:30 AM)

Experience Required:

• A background in Solutions/Technical Customer Success/Professional Services is preferred
• 3-6 years of relevant experience.
• Good presentation, verbal and written communication skills.
• Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
• Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.

Responsibilities:

• Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption
• Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
• Consult, ideate, and propose optimal digital adoption solutions to our customers using the client Product Ecosystem. Create Content using the client Studio Editor to suit the customers use cases
• Help develop standards and guidelines to ensure consistency in deliverables across projects.

Education:

• Candidate from Computer Science, IT Engineering, MCA or BCA Background is mandatory

Preferred Skills:

• Excellent spoken English skills (Frequently Communicate with North American clients)
• Awareness of diverse cultures and practices across geographies
• Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage
• Candidate from Engineering and Computer, IT background is preferred