IT CMDB, ITAM_JL5

Infosys; Chennai; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Infosys in Chennai is seeking an IT CMDB specialist to own the CMDB strategy, design, implementation, daily operations, and governance. You will ensure data completeness, integrity, and accuracy, and manage relationships between Configuration Items through automated and manual processes.

Work with the ServiceNow platform owner, external vendors, and IT teams to drive KPIs, adoption, and continuous improvement actions. You will support Incident and Change Management as needed.

Description du poste

• Own the IT CMDB strategy, design, implementation, daily operations, and adoption
• Act as subject matter expert for:
• Service mapping
• Hardware Asset management, Software Asset Management, including lifecycle
• Define, maintain, and govern relationships between Configuration Items through automated and manual processes
• Ensure completeness, integrity, and accuracy of CMDB data" "
• Coordinate CMDB implementation with the ServiceNow platform owner and external vendors
• Manage CMDB integrations with third party tools (e.g. Intune, monitoring solution…)
• Define KPIs, identify gaps, and drive continuous improvement actions
• Enable and support other ITSM processes, especially Incident and Change Management
• Collaborate with IT Security, IT Enterprise Architecture, External Service Providers, Regional IT, Finance, and Business Solutions teams
• Drive CMDB adoption internally and externally through communication, documentation, training, procedures, and best practices
• Support Incident Management activities when required"