IT Analyst

Infosun Technology; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosun Technology in Hyderabad seeks an IT Analyst to safeguard and optimize the school's digital ecosystem, including ERP, network, and security systems. You will ensure data integrity and a safe digital-physical environment for students, staff, and administrators.

You will manage ERP modules, oversee the network and CCTV systems, implement cybersecurity measures, train users, and coordinate with vendors to maintain and enhance IT infrastructure.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3-5 years of IT support, ERP administration, and security systems.
• Experience in education sector preferred.

Responsibilities

• Oversee ERP administration and module customization (Admissions, Attendance, Timetable, Fees, HR).
• Manage school network infrastructure, Wi-Fi, and uptime.
• Maintain CCTV and biometric security systems and ensure data privacy.
• Monitor cybersecurity, firewalls, VPNs, and perform vulnerability checks.
• Provide first-line IT support to staff, students, and parents; train end users.
• Coordinate with vendors for maintenance and procurement; manage assets.
• Generate reports from ERP and security systems for leadership.

Skills

ERP administration

Network management

Cybersecurity

IT support

Documentation

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

My Class Board ERP

Firewalls & VPNs

CCTV systems

LAN/WAN

Job description

Role Overview:

The IT Analyst will be responsible for the smooth functioning of the schools digital ecosystemincluding ERP platforms, network infrastructure, and electronic security systems. This role ensures operational continuity, data integrity, and a safe digital-physical environment for students, staff, and administrators

Key Responsibilities

• ERP System Management:
• Administer and maintain the schools ERP system (My Class Board.)
• Collaborate with academic and administrative teams to customize ERP modules (Admissions, Attendance, Timetable, Fee Management, HR, etc.)
• Monitor system performance, troubleshoot issues, and coordinate with vendors for upgrades and patches
• Ensure data accuracy, security, and compliance across all ERP modules
• Train parents, staff on ERP usage and create user manuals or help guides
• Manage user accounts / create new / inactive exit staff or students
• IT Infrastructure & Support
• Oversee school-wide hardware and software systems (computers, printers, smart boards, Wi-Fi, etc.)
• Administer LAN/WAN networks, Wi-Fi access points, and internet uptime
• Monitor and maintain firewalls, routers, switches, and VPN configurations
• Implement network segmentation and bandwidth optimization strategies
• Manage user accounts, access controls, and backups
• Provide first-line support for technical issues faced by staff, students & parents
• Coordinate with external IT service providers for maintenance and procurement
• Electronic Security & Surveillance
• Manage and maintain CCTV systems across the campus, ensuring uptime and footage integrity
• Coordinate with vendors for camera placement, storage upgrades, and system health checks
• Oversee biometric attendance systems and access control devices
• Ensure compliance with data protection and privacy norms in surveillance operations
• Cybersecurity & Firewall Oversight
• Configure and monitor firewall rules to protect against unauthorized access and cyber threats
• Conduct periodic vulnerability assessments and patch management
• Implement endpoint protection and antivirus protocols across devices
• Educate staff on cybersecurity best practices and digital hygiene
• EPABX & Telephony Systems
• Maintain and troubleshoot EPABX systems and internal telephone lines
• Coordinate with vendors for line extensions, repairs, and upgrades
• Ensure reliable communication channels across departments
• Leased Assets & Lab Oversight
• Track and manage leased IT assets (computers, printers, projectors, etc.)
• Maintain inventory logs, warranty records, and AMC schedules
• Oversee the computer lab: hardware health, software updates, and student access
• Coordinate procurement, servicing, and asset lifecycle planning
• Data & Reporting
• Generate actionable reports from ERP and security systems for leadership review
• Maintain audit trails and documentation for inspections and compliance
• Support data-driven decision-making through dashboards and visual summaries
• Stakeholder Engagement
• Act as a bridge between school leadership, teaching staff, and technical vendors
• Translate operational needs into secure, scalable technical solutions
• Provide AV/IT support for school events and presentations

Required Skills & Qualifications

• Bachelors degree in Computer Science, IT, or related field
• 3-5 years of experience in IT support, ERP administration, and security systems (preferably in education)
• Proficiency in network management tools, firewall configuration, and CCTV systems
• Strong troubleshooting, documentation, and communication skills

Preferred Attributes

• Experience with school ERP platforms and cloud-based infrastructure
• Familiarity with biometric systems, surveillance protocols, and data privacy laws
• Certification in CCNA, CompTIA Security+, or similar is a plus
• Ability to train non-technical users and simplify complex systems