IT Administrator-Infrastructure, Systems & Network Support

Dotmappers It; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dotmappers It is seeking an IT Infrastructure & Network Manager to oversee LAN/Wi‑Fi, servers, identity management, and cloud hosting in Bengaluru. The role covers security, backups, and IT service delivery across multiple business apps.

The candidate will coordinate with IT and development teams, manage vendor relations, and ensure compliant data handling and onboarding/offboarding processes.

Qualifications

• Experience in IT infra for multi-department offices or agencies.
• Exposure to AI infrastructure support tools is a plus.
• Familiarity with IT service management tools and ITIL practices.
• Knowledge of domains, DNS, SSL certs.

Responsibilities

• Install, configure, and maintain office LAN, Wi-Fi, routers, firewalls, VPNs, and internet connectivity.
• Monitor network availability, performance, and bandwidth; resolve connectivity issues.
• Manage ISPs, leased lines, and backup connections for uninterrupted operations.
• Administer servers, storage, and backup infrastructure.
• Maintain network diagrams, configuration records, and recovery procedures.
• Configure Windows/macOS laptops/desktops and business apps.
• Administer Microsoft 365/Google Workspace, licenses, access permissions.
• Manage identities through AD/Entra ID or equivalent platforms.
• Support cloud infra (AWS/Azure/GCP/Railway) with dev teams.
• Troubleshoot access/config issues across CRMs, HR tools, etc.
• Manage domains, DNS, SSL certs, hosting access.

Skills

n8n

Railway

ITIL practices

website hosting

domain management

Education

Networking certifications

Microsoft administration certifications

Cloud certifications

Tools

PowerShell

Bash

Python

AWS

Azure

GCP

Job description

Role & responsibilities

IT Infrastructure & Network Management

• Install, configure, and maintain office LAN, Wi-Fi, routers, switches, firewalls, VPNs, and internet connectivity.
• Monitor network availability, performance, and bandwidth usage; resolve connectivity issues promptly.
• Manage internet service providers, leased lines, and backup connections to support uninterrupted business operations.
• Administer servers, network storage, and backup infrastructure as required.
• Maintain network diagrams, configuration records, and recovery procedures.

Systems, Cloud & Application Administration

• Configure and maintain Windows and macOS laptops, desktops, operating systems, and business applications.
• Administer Microsoft 365 and/or Google Workspace, including email, shared storage, licenses, and access permissions.
• Manage user identities, groups, and device policies through Active Directory, Microsoft Entra ID, or relevant administration platforms.
• Support cloud infrastructure and hosting environments such as AWS, Azure, GCP, and Railway in coordination with development teams.
• Troubleshoot access and configuration issues across CRMs, dialers, HR platforms, project management tools, and other business applications.
• Manage domains, DNS records, SSL certificates, and hosting access where required.

IT Security, Backup & Recovery

• Implement endpoint protection, multi-factor authentication, access controls, and timely security updates.
• Apply role-based access and conduct periodic reviews of employee and administrator permissions.
• Monitor and investigate security alerts, escalating incidents when necessary.
• Maintain backup schedules, monitor backup failures, and conduct periodic restore tests.
• Support secure handling of company and client data through documented access, retention, and recovery procedures.
• Educate employees on phishing awareness, password security, and safe use of company systems.

Employee Support & IT Service Management

• Provide timely technical support for laptops, desktops, software, printers, headsets, and meeting-room equipment.
• Diagnose hardware, software, email, and connectivity issues; coordinate with vendors for advanced resolution.
• Track support requests, prioritize business-critical incidents, and maintain resolution records.
• Identify recurring issues and implement preventive measures.
• Create user guides and troubleshooting instructions for common IT requirements..

Employee Onboarding, Offboarding & Asset Management

• Prepare devices, email accounts, software, and approved access for new employees.
• Coordinate with HR and department managers to ensure timely IT onboarding.
• Revoke access, recover assets, and transfer business data securely during employee exits.
• Maintain accurate inventories of hardware, software licenses, warranties, and maintenance contracts.
• Coordinate IT procurement, repairs, replacements, and renewals with Finance and vendors.

AI Enablement & IT Automation

• Support the infrastructure and access requirements of AI applications and automation workflows.
• Collaborate with the AI team on tools such as n8n, Python-based applications, Railway, and approved AI platforms.
• Automate routine IT activities using PowerShell, Bash, Python, or workflow automation tools.
• Manage approved software access and licenses for AI and development tools.
• Identify opportunities to improve monitoring, ticket handling, account provisioning, and IT reporting.

Documentation & Coordination

• Maintain SOPs, asset registers, incident reports, configuration records, and recovery runbooks.
• Coordinate with Production, Sales, HR, AI, Finance, and the Melbourne team on IT requirements.
• Manage relationships with hardware vendors, software providers, ISPs, and service partners.
• Provide updates on IT incidents, infrastructure performance, renewals, and improvement requirements.

Preferred candidate profile

• Experience in a digital marketing agency, BPO, IT/ITES company, or a multi-department office environment.
• Exposure to Railway, n8n, and infrastructure supporting AI applications.
• Familiarity with IT service management tools and ITIL practices.
• Knowledge of website hosting, domain management, DNS, and SSL certificates.
• Relevant certifications in networking, Microsoft administration, cloud infrastructure, or cybersecurity.