IT Administrator

MoEngage; Bengaluru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

MoEngage in Bengaluru, Karnataka is searching for an expert in technical resolution for complex IT infrastructure challenges. This role involves overseeing software and hardware assets while ensuring system optimization and compliance. Responsibilities include providing L3 support, managing software and hardware assets, conducting IT audits, and troubleshooting issues. Candidates should possess strong technical skills in macOS and Windows, experience with tools like Google Workspace, and a focus on security practices. The position emphasizes a strong alignment with organizational goals.

Qualifications

• Excellent skills in user IT infrastructure including desktops, laptops, and meeting room technology.
• Proven experience with Antivirus (Sophos) and MDM (Jamf/Intune).
• Sound understanding of information security practices and IT systems.

Responsibilities

• Provide L3 technical support for escalated issues and ensure timely resolution.
• Oversee the procurement, deployment, maintenance, and harvesting of software licenses.
• Perform regular IT audits to identify vulnerabilities and implement security measures.

Skills

Advanced troubleshooting skills for macOS and Microsoft Windows environments

Deep understanding of computer systems and security

User IT infrastructure management

Exceptional written and verbal communication skills

Tools

Google Workspace

Cisco Meraki

JIRA/Confluence

Jamf

Sophos

Job description

About the role:

We are looking for an expert in technical resolution for complex infrastructure challenges while overseeing the strategic lifecycle of software and hardware assets. One will administrate a modern tech stack (Okta, Jamf, Google Workspace) with a security‑first mindset, ensuring system optimization and audit compliance. The role balances advanced troubleshooting with stakeholder management to align IT operations with organizational growth.

Responsibilities:

• Provide solutions to complex IT‑related challenges within the organization.
• Provide L3 technical support for escalated issues and ensure timely resolution.
• Software Asset Management (SAM): Oversee the procurement, deployment, maintenance, and harvesting of software licenses; manage SaaS access and optimization via CloudEagle.
• Hardware Asset Management (HAM): Maintain sufficient inventory, track IT assets, and manage renewals for licenses, contracts, and AMCs.
• Administrate and optimize a diverse tech stack including macOS, Windows 10/11, Google Workspace, Okta, Jamf, Sophos, Cisco Meraki, Confluence, and JIRA.
• Perform regular IT audits to identify vulnerabilities and implement security fortifications.
• Analyze and troubleshoot complex problems to identify, recommend, and implement methods for the resolution and elimination of root causes.
• Stay current with trends in the constantly evolving information technology industry.
• Respond to and assist with IT issues while meeting customer service and response time (SLA) objectives.
• Strong alignment with the organizations’ goals and objectives.
• Ability to operate consistently with a security‑first mentality.

Qualifications:

• Excellent skills in user IT infrastructure desktops, laptops, printers, smartphones, and meeting room technology.
• Deep understanding of computer systems, security, network/systems administration, cloud technologies, databases, and telecommunications.
• Advanced troubleshooting skills for both macOS and Microsoft Windows environments.
• Proven experience administering Google Workspace, Slack, Cisco Meraki, Antivirus (Sophos), MDM (Jamf/Intune), Zscaler, and Atlassian Suite (JIRA/Confluence).
• Exceptional written and verbal communication skills, with a focus on technical documentation and stakeholder management.
• Strong interpersonal skills and a "people‑first" mindset required to manage expectations across the organization.
• Sound understanding of information security practices and IT systems.
• Experience with infrastructure security concepts (MFA, layered network security, DMZs, IPS, zero‑trust, encryption, PAM, and security frameworks) is a plus.