IT Admin L1

Commtel Networks Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Commtel Networks Limited in Mumbai is seeking an EUC & IT Operations Administrator responsible for end-user computing, device lifecycle management, and user access operations. This role ensures reliable IT services for employees while maintaining accurate assets and identity records in line with security and compliance requirements.

Key duties include onboarding and off-boarding, license management in Microsoft 365, Intune device enrollment, and basic end-user support for Office applications.

Qualifications

• Experience with end-user lifecycle management and access provisioning.
• Knowledge of Entra ID/AD and Microsoft 365 administration.
• Familiarity with Intune device management and policy configuration.
• Strong troubleshooting skills for desktop applications and services.

Responsibilities

• Create, modify, and disable user accounts across Entra ID/AD, Microsoft 365, and other systems.
• Follow Joiner–Mover–Leaver procedures and manage provisioning/deprovisioning.
• Provide basic mailbox, Teams, OneDrive provisioning and license management.
• Handle Intune enrollment, policy enforcement, and device retirement.
• Resolve first-level PC issues and assist with Office/Teams/Outlook problems.
• Maintain asset registers mapped to users and devices; support asset audits.

Skills

Entra ID/AD

Microsoft 365

Intune

Asset management

User provisioning

Tools

Entra ID

Active Directory

Microsoft 365 Admin Center

Job description

The EUC & IT Operations Administrator is responsible for end‑user computing, device lifecycle management, and user access operations. This role ensures reliable IT services for users while maintaining accurate assets and identity records in line with security and compliance requirements

Key Responsibilities

User Lifecycle Management

• Create, modify, and disable user accounts across:
  • Entra ID / Active Directory
  • Microsoft 365
  • Other approved business systems
• Follow documented Joiner–Mover–Leaver procedures
• Ensure timely access provisioning and de‑provisioning

Microsoft 365 – User Operations

• License assignment and removal as per approved license matrix
• Basic mailbox, Teams, OneDrive provisioning
• Group membership management (non‑privileged)
• User‑level troubleshooting and basic configuration support

Endpoint & Intune Management

• Intune device enrollment, assignment, and retirement
• Apply endpoint compliance and configuration policies
• Resolve first‑level PC and peripheral issues
• Assist users with basic Office, Teams, Outlook and third‑party software issues
• Coordinate escalations to higher‑level admins when required

Asset Management

• Issue, retrieve, and track laptops and peripherals
• Maintain asset registers mapped to users and devices
• Coordinate secure wiping and disposal of IT assets
• Support periodic asset audits

Managing asset management tools and maintaining records