IT Admin and Support Specialist

ReOrbit; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Lunch vouchers

Team events & games

Relocation assistance

Health insurance

Occupational health care

Job summary

ReOrbit in Bengaluru is seeking an IT Admin and Support Specialist to be the primary on-site IT presence in the Bangalore office, handling hardware lifecycle, onboarding, access controls, device management and local troubleshooting.

You will collaborate with the IT Infrastructure, Operations & Support teams and HQ in Helsinki to apply global standards and security, while providing follow-the-sun remote support to colleagues at other locations.

Qualifications

• 3–6 years of experience in IT administration and end-user support.
• Hands-on experience with hardware inventory management, device repair and replacement, and end-to-end device lifecycle management.
• Experience managing employee onboarding and offboarding processes, including account provisioning, security and physical access controls.
• Hands-on experience with Microsoft Active Directory, Group Policy and cloud or hybrid server administration.
• Experience with MDM solutions such as Microsoft Intune for device management and onboarding or offboarding.
• Strong Windows end-user support and troubleshooting skills.

Responsibilities

• Manage the local hardware inventory for the Bangalore office, including device setup, repair, replacement, lifecycle management and shipment coordination.
• Provide hands-on support for regional IT projects, technology rollouts and infrastructure initiatives in Bangalore.
• Own the onboarding and offboarding process for Bengaluru employees, including device provisioning, account setup, security requirements and access controls.
• Manage and support local physical security systems, including CCTV and access-related infrastructure.
• Support the implementation of HQ-driven security policies, processes and IT standards at the Bangalore location.
• Support Microsoft Active Directory design and administration, including Group Policy management and cloud or hybrid server environments.
• Manage software licences and subscriptions for Bangalore-based users and devices.
• Deploy and maintain standardised laptop and mobile device configurations.
• Troubleshoot local server, infrastructure and end-user technology issues.
• Manage Windows support tickets and provide timely resolution or escalation where required.
• Administer MDM enrolment and device lifecycle processes for Bangalore devices.
• Provide remote support to other ReOrbit locations as part of the follow-the-sun IT support model.
• Coordinate with the global IT team and elevate infrastructure, security or service issues to Helsinki when required.
• Maintain accurate documentation of local IT assets, configurations, procedures and support activities.

Skills

IT administration

End-user support

Windows support

Active Directory

Group Policy

MDM (Intune)

Device onboarding/offboarding

Security access controls

Hardware inventory

On-site IT support

Remote support

Communication

Tools

Active Directory

Group Policy

Microsoft Intune

Job description

ReOrbit is looking for an IT Admin and Support Specialist to provide hands-on IT support and administration for our growing Bangalore office. As our IT Admin and Support Specialist, you will be the primary on-site IT presence in Bangalore, ensuring that employees, devices and local infrastructure are properly supported and ready to operate. You will take ownership of everything from hardware lifecycle management and employee onboarding to access controls, device management and local IT troubleshooting. You will work closely with ReOrbit's IT Infrastructure, Operations & Support teams, particularly HQ in Helsinki, helping to implement global standards, policies and security requirements locally. You will also play an important role in establishing Bangalore as part of ReOrbit's follow-the-sun support model, providing remote support to colleagues across other locations when required. It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact, to reach our goal of pushing the boundaries of space data transfer.

Responsibilities:

• Manage the local hardware inventory for the Bangalore office, including device setup, repair, replacement, lifecycle management and shipment coordination.
• Provide hands-on support for regional IT projects, technology rollouts and infrastructure initiatives in Bangalore.
• Own the onboarding and offboarding process for Bengaluru employees, including device provisioning, account setup, security requirements and access controls.
• Manage and support local physical security systems, including CCTV and access-related infrastructure.
• Support the implementation of HQ-driven security policies, processes and IT standards at the Bangalore location.
• Support Microsoft Active Directory design and administration, including Group Policy management and cloud or hybrid server environments.
• Manage software licences and subscriptions for Bangalore-based users and devices.
• Deploy and maintain standardised laptop and mobile device configurations.
• Troubleshoot local server, infrastructure and end-user technology issues.
• Manage Windows support tickets and provide timely resolution or escalation where required.
• Administer MDM enrolment and device lifecycle processes for Bangalore devices.
• Provide remote support to other ReOrbit locations as part of the follow-the-sun IT support model.
• Coordinate with the global IT team and elevate infrastructure, security or service issues to Helsinki when required.
• Maintain accurate documentation of local IT assets, configurations, procedures and support activities.

Skills and Requirements:

• 3-6 years of experience in IT administration and end-user support, ideally supporting a regional, satellite or multi-site office.
• Hands-on experience with hardware inventory management, device repair and replacement, and end-to-end device lifecycle management.
• Experience managing employee onboarding and offboarding processes, including account provisioning, security and physical access controls.
• Hands-on experience with Microsoft Active Directory, Group Policy and cloud or hybrid server administration.
• Experience with MDM solutions such as Microsoft Intune or equivalent tools for device management and onboarding or offboarding.
• Strong Windows end-user support and troubleshooting skills.
• Comfortable working as the primary on-site IT presence and independently managing local priorities while escalating to global teams when needed.
• Strong communication and stakeholder management skills, with the ability to support and implement globally defined policies and processes locally.
• Strong organisational and documentation skills.

What does ReOrbit do? ReOrbit builds the foundation for the next generation of space applications by transforming satellites into truly intelligent, interconnected platforms, defined by software. Our satellite design philosophy revolves around the idea that satellites must network, communicate with each other and thus improve mission efficiency. How can this be achieved? Thanks to a flexible software-first architecture, where all these aspects are dealt with upfront in the mission concept, as integrated functionalities. ReOrbit’s top-notch team of software engineers and system architects develop in-house software, procure hardware from the best-in-class suppliers, and seamlessly integrate the components to create flexible and secure satellites. Today, we are a rapidly growing company building a very strong multidisciplinary team to support our activities. We are headquartered in Helsinki, Finland with a subsidiaries in Bristol, UK, Bariloche, Argentina and Bengaluru, India.

Working at ReOrbit At ReOrbit, we are focused on building a strong team as we believe nothing can be accomplished without innovative, humble and curious minds working together on a common goal. We’re all about fostering an inclusive, dynamic environment where equality and diversity are our strength.

• Lunch vouchers, events, parties, occupational health care and additional health insurance - but most importantly a possibility to be a part of a unique and diverse team, connected by similar mindset and sense of humor.
• We like to spend time together! You can choose activities whichever is to your liking – runOrbit, climbOrbit; become ping pong or board games champion.
• We support relocation and integration into Finnish society.

Join us in our journey of building software enabled satellites for secure communications and, thus, creating the most compelling in space data flow company of the new space era. The Company may require a security clearance for certain positions. Any such security clearance will be conducted in accordance with applicable law and the Company's relevant policies For agencies: We do not accept unsolicited CVs for our open vacancies. Any CV sent to our team unsolicited will reserve us the right to pursue a candidate without obligation to the sender. All candidate submissions must be conducted through our official channels and in accordance with our terms of engagement.

• 3-6 years of experience in IT administration and end-user support, ideally supporting a regional, satellite or multi-site office.
• Hands-on experience with hardware inventory management, device repair and replacement, and end-to-end device lifecycle management.
• Experience managing employee onboarding and offboarding processes, including account provisioning, security and physical access controls.
• Hands-on experience with Microsoft Active Directory, Group Policy and cloud or hybrid server administration.
• Experience with MDM solutions such as Microsoft Intune or equivalent tools for device management and onboarding or offboarding.
• Strong Windows end-user support and troubleshooting skills.
• Comfortable working as the primary on-site IT presence and independently managing local priorities while escalating to global teams when needed.
• Strong communication and stakeholder management skills, with the ability to support and implement globally defined policies and processes locally.
• Strong organisational and documentation skills.