IP & OP Coordinator

Even; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Even Hospitals is seeking an IP/OP Coordinator to ensure seamless inpatient and outpatient services. You’ll collaborate with patients, doctors, nursing teams, billing, diagnostics, insurance/TPA, and other departments to deliver a smooth patient experience.

The role requires 1–3 years of hospital operations experience, strong communication, and meticulous documentation. It’s a full-time, on-site position in Bengaluru with a focus on timely patient care and process adherence.

Qualifications

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or related field preferred.
• 1–3 years of relevant hospital experience preferred.
• Experience in IP/OP coordination, patient relations, hospital front office, admissions/discharges, or hospital operations will be an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and patient-handling skills.
• Good coordination, follow-up, and problem-solving abilities.
• Comfortable working in a fast-paced hospital environment.
• Good computer and documentation skills.
• Strong sense of ownership and attention to detail.

Responsibilities

• OP Coordination: Coordinate OP registrations, appointments, consultations, investigations, and follow-ups.
• OP Coordination: Guide patients and attendants through the OP journey.
• OP Coordination: Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.
• OP Coordination: Monitor patient waiting time and ensure timely coordination.
• OP Coordination: Address patient queries and escalate concerns when required.
• IP Coordination: Coordinate patient admissions, bed/room allocation, transfers, and discharges.
• IP Coordination: Coordinate with doctors, nursing, billing, insurance/TPA, diagnostics, housekeeping, and other departments.
• IP Coordination: Track patients throughout their hospital journey and ensure pending requirements are followed up.
• IP Coordination: Coordinate investigations, consultations, reports, and other patient requirements.
• IP Coordination: Facilitate smooth and timely discharge processes.
• IP Coordination: Ensure admission and discharge documentation is complete and accurate.
• Patient Experience: Act as a key point of contact for patients and attendants.
• Patient Experience: Handle patient queries and concerns professionally and empathetically.
• Patient Experience: Ensure patients receive clear information regarding hospital processes.
• Patient Experience: Escalate complex issues to the appropriate team/manager.
• Patient Experience: Maintain a high standard of patient service at all times.
• Operations & Documentation: Maintain daily IP/OP trackers, reports, and patient-related records.
• Operations & Documentation: Ensure compliance with hospital SOPs and processes.
• Operations & Documentation: Follow up on pending activities and ensure timely closure.

Skills

Patient coordination

Hospital operations

Front office

Communication skills

Documentation

Teamwork

Education

Bachelor's degree in Hospital Administration

Tools

MS Office

Job description

Job Description – IP/OP Coordinator

Company: Even Hospitals

Location: Bengaluru

Department: Hospital Operations / Patient Services

Employment Type: Full-time

Experience: 1–3 years in hospital operations, patient coordination, front office, IP/OP services, or healthcare administration

About The Role

Even Hospitals is looking for a proactive, patient-focused, and well-organized IP/OP Coordinator to ensure smooth coordination of inpatient (IP) and outpatient (OP) services. The role will involve coordinating with patients, doctors, nursing teams, billing, diagnostics, insurance/TPA, and other hospital departments to deliver a seamless patient experience.

Key Responsibilities

OP Coordination

• Coordinate OP registrations, appointments, consultations, investigations, and follow-ups.
• Guide patients and attendants through the OP journey.
• Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.
• Monitor patient waiting time and ensure timely coordination.
• Address patient queries and elevate concerns when required.

IP Coordination

• Coordinate patient admissions, bed/room allocation, transfers, and discharges.
• Coordinate with doctors, nursing, billing, insurance/TPA, diagnostics, housekeeping, and other departments.
• Track patients throughout their hospital journey and ensure pending requirements are followed up.
• Coordinate investigations, consultations, reports, and other patient requirements.
• Facilitate smooth and timely discharge processes.
• Ensure admission and discharge documentation is complete and accurate.

Patient Experience

• Act as a key point of contact for patients and attendants.
• Handle patient queries and concerns professionally and empathetically.
• Ensure patients receive clear information regarding hospital processes.
• Escalate complex issues to the appropriate team/manager.
• Maintain a high standard of patient service at all times.

Operations & Documentation

• Maintain daily IP/OP trackers, reports, and patient-related records.
• Ensure compliance with hospital SOPs and processes.
• Follow up on pending activities and ensure timely closure.

Requirements

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field preferred.
• 1–3 years of relevant hospital experience preferred.
• Experience in IP/OP coordination, patient relations, hospital front office, admissions/discharges, or hospital operations will be an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and patient-handling skills.
• Good coordination, follow-up, and problem-solving abilities.
• Comfortable working in a fast-paced hospital environment.
• Good computer and documentation skills.
• Strong sense of ownership and attention to detail.

Key Competencies

Patient Centricity | Communication | Coordination | Problem Solving | Ownership | Attention to Detail | Time Management | Teamwork

What We’re Looking For

We are looking for someone who is confident, compassionate, organized, and highly responsive, with the ability to coordinate multiple stakeholders while ensuring a smooth and positive patient experience.

Location

Bengaluru | Even Hospitals

Role

IP/OP Coordinator

Industry

Healthcare / Hospital Operations

Skills

patient centricity, teamwork, problem solving, attention to detail, operations, time management, coordination, communication, ownership, hospital operations