Invoicing Renewal Process - Team Manager

Aon plc; Bengaluru; Híbrido; INR 4 000 000 - 6 400 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cab facility

Hybrid work model

Resumo da oferta

Aon plc in Bengaluru (Hybrid) seeks an IND Group Manager - Business Service Support to lead a 60+ member US Commercial Risk service team. You will coordinate with US-based colleagues to ensure excellent service, drive metrics, and manage transitions and Lean initiatives.

A strong background in US Insurance and people leadership is essential. You will mentor, hire, and develop staff, ensure HR processes are followed, and collaborate with IT, HR, and Quality to stabilize operations and deliver

Qualificações

• 15–18 years of US Insurance experience.
• People management experience leading large teams.
• Proven ability to manage SLAs, KPIs, and service delivery processes.

Responsabilidades

• Manage a team of 60+ colleagues in US Commercial Risk Support.
• Coordinate and optimize service delivery with US/India teams.
• Ensure HR processes and performance reviews are followed.
• Lead productivity enhancements and lean initiatives.
• Develop and retain talent through mentoring and coaching.
• Report on BI/MIS metrics and stakeholder expectations.

Conhecimentos

People management

Team leadership

Stakeholder management

BI reporting

Lean initiatives

Formação académica

Graduation or Post Graduation

Ferramentas

BI tools

Descrição da oferta de emprego

Job Title- IND Group Manager - Business Service Support

ARL- 5

Solution Line- Commercial Risk

Position type- Full Time

Work Location- Bangalore, Whitefield

Working style- Hybrid

Cab Facility- Yes

Shift Time -US Shift.

People Manager role: Yes

Required education and certifications critical for the role-

Graduation or Post Graduation

Required years of experience –

15-18 years of relevant US Insurance experience & People Manager experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT BUSINESS

Commercial risk team provides risk solutions to businesses across many sectors within the US. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk Capital

GENERAL DESCRIPTION OF ROLE:

You will be managing a team of 60 plus colleagues’ part of Aon’s US Commercial Risk Team.

The Business Service Manager is responsible for co-ordinating and managing the provision of support to Team members based in US, drawing upon designated service teams and business support resources.

JOB RESPONSIBILITIES:

• Manage the service provided to Colleagues based in US by your team of Business Service Support.
• Build effective working relationships with US and India based Team to ensure the best of Aon and the highest level of service is provided in line with the agreed service tools.
• Experience in team management, and ability to lead team of up to 60 or more BSS Colleagues, ensuring that their objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability of the team.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Adhere to all HR processes and dates.
• Experienced in implementing the adequate process controls and review mechanism.
• Collaborate and work with other support functions i.e., Quality, IT, HR, Admin etc for the operations stabilisation and delivery results.
• Coach and mentor direct reports where appropriate, to support personal and professional development of the team.
• Strong Stakeholder Management Skills including BI and MIS Reporting
• Managing SLAS and KPIs of Team and Leading Productivity and Lean Initiatives for the Team
• Strong Transition Management Skills
• Responsible for Team Engagement, Hiring, Performance and Retention Management

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.