Invoicing Renewal Process - Manager

Aon; Karnataka; Hybrid; INR 2,600,000 - 3,800,000; Full time

Job summary

Aon Bangalore seeks a Business Service Manager to coordinate and manage support to US-based teams, drawing on designated service resources. You will lead a team of professionals, align outcomes with business strategy, and drive service excellence across global colleagues.

The role requires 12–15 years of US Insurance experience, and demonstrated people-management expertise in a hybrid work environment. Graduation or postgraduate degree is essential.

Qualifications

• 12–15 years of US Insurance experience required.
• People management experience is required.
• Graduation or Post Graduation is required.

Responsibilities

• Coordinate and manage support for US-based colleagues through a team of Business Service Support staff.
• Build strong working relationships with US and India teams to ensure high-quality service.
• Lead a team of 15+ BSS colleagues, align objectives with business strategy and develop capability.
• Mentor and coach team members to improve confidence, product knowledge, and communication.
• Adhere to HR processes and ensure timely completion of reviews and actions.
• Collaborate with Quality, IT, HR, Admin, and other support functions to stabilise operations and deliver results.
• Coach direct reports to support personal and professional development.

Skills

US Insurance experience

People management

Education

Graduation or Post Graduation

Job description

Posting Description

Job Title- Business Service Support

ARL- 6

Solution Line- Commercial Risk

Position type- Full Time

Work Location- Bangalore, Whitefield

Working style- Hybrid

Cab Facility- Yes

Shift Time -US Shift.

People Manager role: Yes

Required education and certifications critical for the role-

Graduation or Post Graduation

Required years of experience –

12-15 years of relevant US Insurance experience & People Manager experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT BUSINESS

Commercial risk team provides risk solutions to businesses across many sectors within the US. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk Capital

GENERAL DESCRIPTION OF ROLE:

The Business Service Manager is responsible for co-ordinating and managing the provision of support to Team members based in US, drawing upon designated service teams and business support resources.

JOB RESPONSIBILITIES:

• Manage the service provided to Colleagues based in US by your team of Business Service Support Colleagues
• Build effective working relationships with US and India based Team to ensure the best of Aon and the highest level of service is provided in line with the agreed service tools.
• Experience in team management, and ability to lead team of up to 15 or more BSS Colleagues, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability of the team.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Adhere to all HR processes and dates.
• Experienced in implementing the adequate process controls and review mechanism.
• Collaborate and work with other support functions i.e., Quality, IT, HR, Admin etc for the operations stabilisation and delivery results.
• Coach and mentor direct reports where appropriate, to support personal and professional development of the team.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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