Inviting Application For Fresher Graduate

Capgemini; New Town; Híbrido; INR 240 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career growth opportunities

Wellness benefits

Access to learning platform

Inclusive culture

Team events and activities

Resumo da oferta

Capgemini India in West Bengal, New Town is hiring a Customer Service Associate to communicate with students, parents and school staff by phone, email and chat, answering inquiries and resolving issues. You will use the accommodations database and testing registration systems, input data accurately, and collaborate across teams to ensure high-quality support.

The role emphasizes clear communication, listening, data entry accuracy and a customer-focused approach, with opportunities to grow

Qualificações

• Clear and concise communication with students, parents and school staff.
• Handle routine and escalated customer service issues using established procedures.
• Utilize accommodations database and testing program registration systems accurately.
• Draft and update work procedures and guidelines for teammates.
• Input data correctly and maintain records across systems.
• Collaborate with interdepartmental teams to resolve customer concerns.
• Identify issues and propose corrective actions to improve processes.

Responsabilidades

• Communicate clearly by phone, email and chat with stakeholders to answer inquiries.
• Address and escalate customer service issues per procedures.
• Use the accommodations database and test registration systems.
• Serve as contact for junior staff on escalated and complex inquiries.
• Perform non-phone tasks and prepare reports as requested by management.
• Analyze and resolve routine and complex problems.
• Draft clear procedures for work processes and guidelines.
• Input and correct data across computer files with accuracy.

Conhecimentos

Good communication

Phone skills

Listening

Reporting

Data entry skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Descrição da oferta de emprego

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Role & responsibilities

• Communicate clearly and concisely, by phone, email and chat, with students, parents and school district personnel to answer inquiries.
• Address and, when necessary, escalation customer service issues according to existing procedures
• Utilize the student accommodations database and testing program registration systems
• Serve as point of contact for junior staff members for escalated and unresolved calls and other typically non-routine and complex inquiries
• Complete accurate data input or corrections into computer files
• Quickly and creatively solve problems to ensure consistent, quality service to the customer.
• Interact with interdepartmental/divisional staff to obtain and provide information necessary to research processing problems which may affect our customers.
• Analyze and resolve routine and complex problems.
• Draft and write clearly defined procedures for work processes and guidelines.
• Perform non-phone tasks, special projects/new work and prepare reports as requested by management.
• Identify operational or program-specific situations and suggest corrective action and/or provide exception processing or document modifications in existing procedures.
• Consistently receive and/or provide feedback on performance issues/issues impacting customer service.

Preferred candidate profile

Good communication

Phone skills & Listening

Reporting & Data entry skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.