Investigation Associate, Relay Product Excellence

Amazon; Bengaluru; On-site; INR 650,000 - 950,000; Full time

Job summary

Amazon in Bengaluru is seeking an Investigation Associate to review identities and conduct data-driven investigations in a high-volume, 24x7 environment. You will work from SOPs, balance thoroughness with speed, and apply analytical rigor to prevent fraud in transportation operations.

Candidates should have a Bachelor's degree, fluency in English, MS Office experience, and be able to work weekends, nights, and holidays.

Qualifications

• Bachelor's degree or above.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Work flexible schedules including weekends, nights, and holidays.

Responsibilities

• Conduct investigations as per SOP.
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations.
• Knowledge to systematically escalating problems or variance in the information.
• Experience to follow through on the resolutions to ensure they are delivered.
• Participate in ad-hoc projects and assignments as necessary.

Skills

English fluency

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

At Amazon, we move fast — and keeping our transportation network safe and compliant requires sharp, detail-oriented investigators who thrive on data. As an Investigation Associate, you'll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand.

Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You'll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes.

We\'re looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety.

If you\'re energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon\'s transportation operations, this is your opportunity.

Key job responsibilities

• Conduct investigations as per SOP
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically escalating problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

Basic Qualifications

• Bachelor\'s degree or above
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work flexible schedules including weekends, nights, and holidays

Preferred Qualifications

• 6 months to 1 year of experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka - A66

Job ID: A10524059