Sr. Risk Manager, Customer Safety Insights & Investigations

Amazon; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global technology company is looking for a Sr. Risk Manager in Bengaluru, India. This role involves shaping product safety strategies by analyzing diverse data, conducting investigations, and collaborating on AI/ML enhancements. The ideal candidate has over 6 years of experience in compliance or risk management, advanced skills in Microsoft Office, and a strong analytical mindset. Join a team dedicated to enhancing safety and protecting customers through innovative approaches and cross-functional leadership.

Qualifications

• 6+ years of compliance, audit, or risk management experience required.
• Advanced knowledge of Microsoft Office products and applications.
• Bachelor's degree or equivalent education.

Responsibilities

• Analyze diverse safety datasets to identify patterns and risks.
• Conduct in-depth investigations on complex cases for safety improvements.
• Collaborate on AI/ML detection logic and enhancements.

Skills

Risk management

Data analysis

Strategic decision-making

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

The Customer Safety Insights & Investigations (CS2I) team seeks a Sr. Risk Manager to shape how Amazon discovers, interprets, and responds to emerging product safety risks. This role sits at the intersection of investigations, data intelligence, and strategic decision‑making. You will work with rich, multi‑source datasets across incidents, claims, and other safety indicators, and transform complex, ambiguous signals into clear insights and mechanisms that scale across Amazon’s global stores. You will partner closely with Science and Tech teams to help refine detection logic, inform AI/ML model improvements, and influence the tools that power Amazon’s early‑warning and risk identification systems. You will also contribute to senior‑leadership narratives that guide prioritization, investment decisions, and long‑term safety strategy. This is a high‑visibility IC role for someone who enjoys solving difficult analytical puzzles, thrives in ambiguous environments, and wants to help design the next generation of Amazon’s safety detection capabilities.

Key Job Responsibilities

Strategic Risk Intelligence & Early Detection

• Analyze diverse safety datasets to surface patterns, trends, and emerging risk.
• Translate ambiguous, multi‑source inputs into structured insights that inform Amazon’s safety strategy.
• Build mechanisms that improve how signals are interpreted, triaged, and actioned across teams.

Investigations & Deep‑Dive Problem Solving

• Conduct deep dives on complex or high‑impact cases to uncover insights that guide broader safety improvements.
• Connect findings from individual cases to cross‑category learnings, highlighting opportunities to strengthen safety controls and customer protections.
• Support teams in navigating ambiguous situations with clear, data‑backed judgment.

Detection, AI/ML Collaboration & Predictive Insights

• Partner with Science and Tech to inform detection logic enhancements and contribute to the refinement of AI/ML risk models.
• Provide structured input that improves data quality, feature design, and predictive accuracy within safety tools.
• Identify opportunities to automate recurring analytical workflows and strengthen early‑ signals.

Executive Influence & Cross‑Functional Leadership

• Prepare concise, high‑judgment narratives and recommendations for VP‑level and senior leadership reviews.
• Influence Product, Legal, Policy, Operations, Tech, and international partners to align on risk mitigation approaches.
• Drive clarity, prioritization, and decision‑making across complex, cross‑functional problem spaces.

Mechanism Building & Program Development

• Create scalable mechanisms that improve signal quality evaluation, prioritization workflows, and risk monitoring.
• Help design structures that enhance Amazon’s long‑term approach to detecting and managing safety risks globally.
• Contribute to multi‑year planning and strategic program roadmaps.

A day in the life

You may begin by reviewing new safety signals and spotting patterns that merit deeper investigation. Next, you collaborate with Science or Tech to refine inputs needed for a detection workflow or model improvement. Later, you partner with an investigator to synthesize insights from a recent case and translate them into a clear recommendation. You wrap up the day by drafting a leadership‑facing narrative outlining risk, options, and next steps.

About The Team

The CS2I team investigates serious safety incidents, interprets complex signals, and works across Amazon to drive improvements that protect customers. We operate globally and partner with Product, Tech, Science, Legal, Policy and Operations teams. We value curiosity, high judgment, strong analytical skills, and clear communication.

Basic Qualifications

• 6+ years of compliance, audit or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor’s degree or equivalent

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master’s degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Job ID: A3158598