Investigation Associate

Amazon; Bangalore Rural; On-site; INR 550,000 - 900,000; Full time

Job summary

Amazon is seeking an Investigation Associate with a background in transportation, risk management, and data-driven problem resolution. The role involves investigating suspicious activity, addressing escalations, and building trust-based relationships with stakeholders to create long-term systemic solutions for a world-class customer experience.

Flexible to work in 24x7 shifts and flexible week-offs. The position focuses on identity verification and a broad range of duties, requiring vigilance,

Qualifications

• Background in transportation, risk management and data-driven problem resolution skills.

Responsibilities

• Conduct investigations into suspicious activity.
• Take appropriate action to minimize risk posed by fraud or abuse patterns.
• Meet daily/weekly/monthly targets and quality standards for investigations.
• Possess knowledge to systematically escape problems or variance in information.
• Follow through on resolutions to ensure delivery.
• Participate in ad-hoc projects as necessary.

Skills

Investigation

Fraud detection

Risk management

Data-driven problem solving

Job description

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically escape problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements