International Voice (US Insurance)

Varite Inc.; Ernakulam; On-site; INR 350,000 - 650,000; Full time

Job summary

Varite Inc. is seeking a Benefits Support Specialist to independently manage benefit administration activities, including provider outreach, claim support, documentation review, and workflow management in US insurance.

The role supports process improvements and serves as a resource for less experienced team members. The ideal candidate has an undergraduate degree or equivalent experience, experience in contact center operations in the insurance/healthcare domain, and is available for immediate

Qualifications

• Experience in contact center operations within disability, leave administration, insurance, claims processing, or healthcare operations, including voice work.
• Experience working with productivity and quality performance metrics.
• Experience handling provider outreach or benefit-related support activities.
• UG is mandatory.
• Immediate joiner.
• Work from Office in Kochi; US night shifts may be required.

Responsibilities

• Process complex benefit administration on activities with minimal supervision.
• Review claim documentation and determine appropriate next steps.
• Contact providers and other stakeholders to obtain required information.
• Manage follow-up activities and resolve outstanding requests.
• Ensure compliance with quality, productivity, and service-level standards.
• Identify and resolve processing exceptions.
• Maintain accurate and complete documentation.
• Support multiple product lines and workflows.
• Assist with training, coaching, and knowledge sharing.
• Escalate issues or exception to leadership when needed.
• Recommend process improvements and efficiency opportunities.

Skills

Excellent communication

US insurance voice process

Experience in contact center

Productivity metrics

Provider outreach / benefits support

Education

Undergraduate degree

Job description

Role & responsibilities

About The Job:

The Benefits Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Essential Job Functions:

• Process complex benefit administration on activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Assist with training, coaching, and knowledge sharing
• Escalate issues or exception to leadership when needed
• Recommend process improvements and efficiency opportunities.

Preferred candidate profile

• Graduate in any discipline or equivalent work experience
• Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain including voice experience.
• Experience working with productivity and quality performance metrics
• Experience handling provider outreach or benefit-related support activities
• Communication: B2 (Excellent Communication)
• UG is mandatory
• Immediate joiner
• Process: Voice (US Insurance)
• Communication: B2 (Excellent Communication)
• Flexible to work under Rotational Shift- US Rotational Night Shifts
• Work Mode: Work from Office
• Location: Kochi.