Associate / Senior Associate Insurance Voice Process | Kochi

Trinity Skill Works

Ernakulam

On-site

INR 290,000 - 550,000

Full time

9 days ago

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Job summary

Trinity Skill Works in Kochi, Kerala, invites applications for Associate / Senior Associate Trans Processing (L1T / L2) in an Insurance Voice Process. The role covers benefit administration, claims review, provider outreach, and documentation management.

Candidates should have extensive experience in Insurance or healthcare operations and strong English communication (B2 level or higher). The position requires US rotational night shifts and immediate joiners preferred.

Qualifications

Graduate in any discipline.
15 years of relevant experience in Insurance, Claims Processing, Healthcare Operations, Disability, Leave Administration, or Contact Center Operations.
Voice / International Voice Process experience mandatory.
B2 level English proficiency or higher.

Responsibilities

Handle benefit administration and insurance-related processing.
Review claims and accompanying documents and determine next steps.
Contact providers and other stakeholders for required information.
Manage follow-ups and resolve open requests.
Identify and resolve processing exceptions with minimal supervision.
Maintain accurate documentation for all transactions.
Ensure adherence to quality, productivity, accuracy, and SLAs.
Support multiple insurance product lines and workflows.
Escalate complex cases to leadership when needed.
Support knowledge sharing, training and coaching.

Skills

Voice process

Insurance claims

Healthcare ops

Documentation

Education

Graduation (any discipline)

Job description

Associate / Senior Associate Insurance Voice Process | Trans Processing | Kochi

We are hiring experienced candidates for the position of Associate / Senior Associate Trans Processing (L1T / L2) for an Insurance Voice Process in Kochi.

The role involves handling benefit administration activities, claims support, provider outreach, documentation review, follow-ups, exception handling, and workflow management.

Candidates should have relevant experience in Insurance, Claims Processing, Healthcare Operations, Disability, Leave Administration, or Contact Center Operations, along with strong voice communication skills.

Role & Responsibilities

Handle benefit administration and insurance-related transaction processing activities.
Review claims and supporting documentation and determine appropriate next steps.
Contact providers and other stakeholders to obtain required information.
Manage follow-ups and resolve pending or outstanding requests.
Identify and resolve processing exceptions with minimal supervision.
Maintain accurate and complete documentation for all transactions.
Ensure adherence to quality, productivity, accuracy, and service-level standards.
Support multiple insurance product lines and operational workflows.
Escalate complex cases or exceptions to leadership when required.
Support knowledge sharing, training, and coaching activities.
Identify opportunities for process improvement and operational efficiency.

Preferred Candidate Profile

Graduate in any discipline.
15 years of relevant experience in Insurance, Claims Processing, Healthcare Operations, Disability, Leave Administration, or Contact Center Operations.
Prior experience in a Voice / International Voice Process is mandatory.
Experience in insurance claims, provider outreach, benefits administration, or healthcare support is preferred.
Excellent verbal communication skills with B2-level proficiency or above.
Familiarity with productivity, quality, and service-level performance metrics.
Strong documentation, follow-up, and issue-resolution skills.
Willing to work in US rotational night shifts.
Willing to Work From Office (WFO) in Kochi.
Immediate joiners are preferred.