International voice Technical Customer Support

Allegis Global Solutions (AGS); Dadri, Greater Noida; On-site; INR 260,000 - 420,000; Full time

Job summary

Allegis Global Solutions (AGS) seeks an Noida-international voice Technical Customer Support professional to address candidate issues, diagnose problems, and guide users through resolution paths. The role emphasizes adherence to client policies and efficient case handling.

Ideal candidates bring 1–3 years of customer support exposure, basic technical troubleshooting, and strong verbal/written communication skills to deliver first-class service from Noida.

Qualifications

• 1–3 years of experience in customer support or related roles.
• Basic technical troubleshooting experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to candidate issues by analyzing the situation and performing necessary actions to reach a resolution.
• Actively demonstrate application of concepts and guidelines.
• Use an internal case management system to complete tasks while upholding client policies.

Skills

Customer service

Technical troubleshooting

Communication skills

Case management

Tools

CRM system

Job description

About the Company

We are excited to announce urgent openings for Noida-International voice Technical Customer Support for fortune 500 company and one of the world's largest MNC.

About the Role

Noida-International Voice Technical Customer Support

Experience Required: 1 to 3 Years

Notice Period-0-15 days

Location: Noida

Technical Support and Troubleshooting

• Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.
• Actively demonstrate the application of concepts and guidelines.
• Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.
• Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
• Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.

Deliver first-class customer service

• Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customers needs within department guidelines.
• Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
• Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.

Background Requirements

Education and Experience

• Customer service experience preferred
• Basic technical troubleshooting experience preferred

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