International Voice Process- Process Executive-Indore

Annova Solutions India; Indore District; On-site; INR 391,000 - 558,000; Full time

Job summary

Annova Solutions India in Indore seeks a Records Retrieval Associate to contact US record-keeping offices, gather information, and create accurate case notes. You will interact with stakeholders to share updates and contribute to ongoing case progress.

The role demands strong attention to detail, disciplined work habits, and excellent spoken and written communication. US shifts and healthcare voice familiarity are advantageous; commitment for at least 18 months is expected.

Qualifications

• Strong work ethics, discipline and attention to details.
• Strong spoken and written communication skills
• Ability to work in US shifts
• US Healthcare voice background is a definite advantage, but not a must have
• Track record of and willingness to work in a role for at least 18 months

Responsibilities

• Call US Record keeping offices of Providers and other businesses for facilitation of record retrieval
• Conduct Research on accuracy and sufficiency of information for target offices
• Create accurate, professional notes about the progress of the case
• Interact with other stakeholders in the ecosystem to derive/share information about cases
• Look for process improvement opportunities while performing the role and contribute in improving the process on a continuous basis

Skills

Work ethics

Communication skills

US shift work

US healthcare voice background

Job description

Job Description:

Responsibilities:

• 1. Call US Record keeping offices of Providers and other businesses for facilitation of record retrieval
• 2. Conduct Research on accuracy and sufficiency of information for target offices
• 3. Create accurate, professional notes about the progress of the case
• 4. Interact with other stakeholders in the ecosystem to derive/share information about cases
• 5. Look for process improvement opportunities while performing the role and contribute in improving the process on a continuous basis

Requirements

• 1. Strong work ethics, discipline and attention to details.
• 2. Strong spoken and written communication skills
• 3. Ability to work in US shifts
• 4. US Healthcare voice background is a definite advantage, but not a must have
• 5. Track record of and willingness to work in a role for at least 18 months