International Voice Process -Night Shift-NTT DATA

NTT DATA, Inc.; Chennai District; Presencial; INR 300 000 - 540 000; Tempo integral

Resumo da oferta

NTT DATA, Inc. in Chennai is seeking a Customer Support Executive / Senior Customer Support Executive to handle international voice interactions. You will manage inbound/outbound calls, resolve queries, and deliver high-quality service in a fast-paced environment.

The role requires 1–5 years of BPO experience, excellent English communication, and the ability to work night shifts from office. You will document interactions and coordinate with internal teams to ensure timely resolutions.

Qualificações

• 1 to 5 years of experience in International Voice / BPO / Customer Support.
• Excellent English verbal communication and comprehension skills.
• Strong customer-handling and interpersonal skills.
• Good listening, probing, and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in night shifts.

Responsabilidades

• Handle inbound and/or outbound calls from international customers.
• Understand customer queries and provide appropriate and timely resolutions.
• Deliver excellent customer service while maintaining professional communication.
• Troubleshoot customer concerns and provide accurate information.
• Document customer interactions and update relevant systems accurately.
• Escalate complex or unresolved issues to the appropriate teams.
• Follow defined processes, quality guidelines, and customer service standards.
• Meet productivity, quality, customer satisfaction, and other assigned performance targets.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Conhecimentos

Inbound/outbound calls

English communication

Customer service orientation

Multitasking

Night shift readiness

Problem solving

Descrição da oferta de emprego

Dear Candidates,

Greetings from NTT DATA,

Job Description: International Voice Process

Job Title: Customer Support Executive / Senior Customer Support Executive

Process: International Voice Process

Experience: 1 to 5 Years

Employment Type: Full-Time

Work Location: [Chennai]

Work Mode: Work from Office

Shift: Night Shifts

Job Summary

We are looking for experienced and customer-focused professionals with 1 to 5 years of experience in International Voice / Customer Support. The candidate will be responsible for handling international customer interactions, resolving queries efficiently, and providing a high-quality customer experience.

Roles & Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer queries and provide appropriate and timely resolutions.
• Deliver excellent customer service while maintaining professional communication.
• Troubleshoot customer concerns and provide accurate information.
• Document customer interactions and update relevant systems accurately.
• Escalate complex or unresolved issues to the appropriate teams.
• Follow defined processes, quality guidelines, and customer service standards.
• Meet productivity, quality, customer satisfaction, and other assigned performance targets.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Required Skills

• 1 to 5 years of experience in International Voice / BPO / Customer Support.
• Excellent English verbal communication and comprehension skills.
• Strong customer-handling and interpersonal skills.
• Good listening, probing, and problem-solving abilities.
• Ability to handle challenging customer conversations professionally.
• Good computer and typing skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in night shifts