International Voice Process Executive

Talent Acquaintance; Chandigarh; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Chandigarh, India is seeking a customer support executive to handle inquiries, provide product information, and resolve issues. The role requires strong communication, multitasking, and problem-solving skills with a focus on delivering excellent customer service.

Applicants should have a high school diploma or equivalent, with a college degree preferred. A mature, customer-oriented mindset and the ability to work in a fast-paced environment are essential for success.

Qualifications

• Clear and effective communication abilities.
• Ability to manage multiple interactions in a fast-paced environment.
• Strong problem-solving and analytical thinking.
• Proficiency with computer systems and software applications.
• Adaptability to changing priorities.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Resolve complex customer issues using problem-solving skills.
• Collaborate with internal teams to improve customer experience.
• Maintain up-to-date product knowledge to assist customers.
• Meet or exceed performance targets for quality and productivity.

Skills

Communication

Multi-tasking

Problem solving

Analytical skills

Computer systems

Education

High school diploma or equivalent

College degree preferred

Tools

Computer systems proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.