International Voice Process Executive

Remoat Teams; Secunderabad; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

CAB facility

Job summary

Remoat Teams is hiring for Customer Support Associates for an international voice process in the US telecom sector. You will assist US-based customers with account-related requests, billing questions, service plans, and other telecom concerns while delivering a professional customer experience.

Ideal candidates have at least 1 year of international voice process experience and strong English communication skills.

Qualifications

• Education: Undergraduate and graduate candidates may apply; graduation is not mandatory.
• Experience: Minimum 1 year of experience in an international voice process, with customer support experience.
• Communication: Good spoken English, clear communication, and strong listening and comprehension skills.
• Customer orientation: Ability to understand customer concerns, communicate solutions, and handle queries professionally.
• Shift flexibility: Willingness to work rotational shifts, including night shifts aligned with US business hours.
• Joining: Immediate joiners preferred.

Responsibilities

• Handle customer calls concerning US telecom products, services, and account-related needs.
• Assist customers with billing queries, plan information, account updates, and service-related concerns.
• Understand customer requirements and explain relevant solutions in a clear and professional manner.
• Follow established call-handling procedures and quality standards while maintaining accurate records of customer interactions.
• Coordinate with the appropriate support teams when issues require further investigation or escalation.
• Maintain a courteous, customer-focused approach and work toward timely and effective resolutions.

Skills

English communication

Job description

Remoat Teams Is Hiring for a Leading Global BPM Company: US Telecom Voice Customer Support Associates

Employer: Our client

Department: Customer Support and Operations

Employment Type: Full-Time, Permanent

Job Overview

Remoat Teams is recruiting Customer Support Associates for an international voice process in the US telecom sector. The role involves helping US customers with account-related requests, billing questions, service plans, and telecom service concerns while delivering a professional and reliable customer experience.

Roles and Responsibilities

• Handle customer calls concerning US telecom products, services, and account-related needs.
• Assist customers with billing queries, plan information, account updates, and service-related concerns.
• Understand customer requirements and explain relevant solutions in a clear and professional manner.
• Follow established call-handling procedures and quality standards while maintaining accurate records of customer interactions.
• Coordinate with the appropriate support teams when issues require further investigation or escalation.
• Maintain a courteous, customer-focused approach and work toward timely and effective resolutions.

Candidate Requirements

• Education: Undergraduate and graduate candidates may apply; graduation is not mandatory.
• Experience: Minimum 1 year of experience in an international voice process, with customer support experience.
• Communication: Good spoken English, clear communication, and strong listening and comprehension skills.
• Customer orientation: Ability to understand customer concerns, communicate solutions, and handle queries professionally.
• Shift flexibility: Willingness to work rotational shifts, including night shifts aligned with US business hours.
• Joining: Immediate joiners preferred.

Salary and Benefits

• Compensation will be communicated in line with the confirmed salary structure and applicable eligibility criteria.
• Performance-based incentives may apply, subject to the employer's compensation plan.
• Cab facility: As applicable under the employer's transport policy and eligibility criteria, for eligible shifts.
• Other benefits as per the employer's policy.
• We never charge candidates a fee at any stage of the recruitment process.
• Employment terms, compensation, and benefits are subject to the employer's policies.