US Telecom Customer Support Executive

Remoat Teams; Ghaziabad; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Cab facility

Job summary

Remoat Teams is hiring for Customer Support Associates to join an international voice process serving US telecom customers. You will handle account queries, billing concerns, plan information, and service issues, delivering a professional and positive customer experience.

We seek candidates with at least 6 months of international voice process experience, strong spoken English, and good listening and communication skills.

Qualifications

• Engage in inbound/outbound calls to assist customers with telecom queries.
• Explain billing details and service plans.
• Identify concerns and provide appropriate resolutions.
• Document interactions and follow guidelines.
• Refer complex issues to higher teams.
• Maintain professionalism and customer satisfaction throughout each interaction.

Responsibilities

• Manage inbound and/or outbound calls to assist customers with telecom-related queries.
• Help customers understand billing details, service plans, account information, and applicable service procedures.
• Identify customer concerns, assess the information required, and provide appropriate resolutions.
• Document customer interactions accurately and follow established process guidelines.
• Refer complex or unresolved issues to the relevant support teams.
• Maintain professional communication, service quality, and customer satisfaction throughout each interaction.

Skills

Strong spoken English

Active listening

Clear communication

Education

Undergraduate/Graduate eligible

Job description

Job Overview

Remoat Teams is hiring Customer Support Associates for an international voice process in the US telecom sector. The role involves assisting US customers with account queries, billing concerns, plan information, and telecom service issues while ensuring a professional and positive customer experience.

Employer: Our client

Department: Customer Support and Operations

Employment Type: Full-time, Permanent

Roles and Responsibilities

• Manage inbound and/or outbound calls to assist customers with telecom-related queries.
• Help customers understand billing details, service plans, account information, and applicable service procedures.
• Identify customer concerns, assess the information required, and provide appropriate resolutions.
• Document customer interactions accurately and follow established process guidelines.
• Refer complex or unresolved issues to the relevant support teams.
• Maintain professional communication, service quality, and customer satisfaction throughout each interaction.

Candidate Requirements

• Education: Undergraduate and graduate candidates may apply; graduation is not mandatory.
• Experience: Minimum 6 months of experience in an international voice process, with customer support experience.
• Communication: Strong spoken English, active listening, and clear communication skills.
• Process readiness: Comfortable handling voice-based customer support interactions.
• Shifts: Willingness to work rotational shifts, including night shifts aligned with US business hours.
• Joining: Immediate joiners preferred.

Salary and Benefits

• Compensation will be communicated based on the confirmed salary structure and applicable eligibility criteria.
• Performance-based incentives may apply, subject to the employer's compensation structure.
• Cab facility: As applicable under the employer's transport policy and eligibility criteria.
• Other benefits as per the employer's policy.
• We never charge candidates a fee at any stage of the recruitment process.