Customer Service Representative (International Voice)

Remoat Teams; South East Delhi; Sur place; INR 260 000 - 380 000; Plein temps

Avantages offerts par ce poste

Cab facility

Résumé du poste

Remoat Teams is hiring Customer Support Associates for an international voice process in the US telecom sector. You will assist US customers with account queries, billing concerns, plan information, and telecom service issues while maintaining a professional and positive customer experience.

Roles include handling calls, understanding billing details, providing resolutions, and documenting interactions. Immediate joiners preferred, with rotational night shifts and a focus on delivering

Qualifications

• Undergraduate and graduate candidates may apply; graduation is not mandatory.
• 1 year of experience in an international voice process with customer support background.
• Strong spoken English and clear communication skills.
• Willingness to work rotational night shifts aligned with US business hours.

Responsabilités

• Handle inbound and/or outbound calls to assist telecom customers.
• Explain billing details, service plans, and account information to customers.
• Identify issues, gather required information, and provide appropriate resolutions.
• Document interactions accurately and follow standard processes.

Connaissances

Verbal English communication

Active listening

Customer service

Formation

Undergraduate or Graduate

Description du poste

Remoat Teams is recruiting on behalf of our client.

Employer: Our client

Department: Customer Support and Operations

Employment Type: Full-time, Permanent

Job Overview

Remoat Teams is hiring Customer Support Associates for an international voice process in the US telecom sector. The role involves assisting US customers with account queries, billing concerns, plan information, and telecom service issues while ensuring a professional and positive customer experience.

Roles and Responsibilities

• Manage inbound and/or outbound calls to assist customers with telecom-related queries.
• Help customers understand billing details, service plans, account information, and applicable service procedures.
• Identify customer concerns, assess the information required, and provide appropriate resolutions.
• Document customer interactions accurately and follow established process guidelines.
• Refer complex or unresolved issues to the relevant support teams.
• Maintain professional communication, service quality, and customer satisfaction throughout each interaction.

Candidate Requirements

• Education: Undergraduate and graduate candidates may apply; graduation is not mandatory.
• Experience: Minimum 1 year of experience in an international voice process, with customer support experience.
• Communication: Strong spoken English, active listening, and clear communication skills.
• Process readiness: Comfortable handling voice-based customer support interactions.
• Shifts: Willingness to work rotational shifts, including night shifts aligned with US business hours.
• Joining: Immediate joiners preferred.

Salary and Benefits

• Compensation will be communicated based on the confirmed salary structure and applicable eligibility criteria.
• Performance-based incentives may apply, subject to the employer's compensation structure.
• Cab facility: As applicable under the employer's transport policy and eligibility criteria.
• Other benefits as per the employer's policy.
• Final employment terms and benefits are subject to the employer's policies.