Customer Support Associate (Voice), US Telecom [Hyderabad]

Remoat Teams; Hyderabad; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Cab facility

Job summary

Remoat Teams is hiring for a leading global BPM company to support US telecom voice customer inquiries from Hyderabad. The role involves handling account-related requests, billing questions, and service concerns with professional customer care.

Ideal candidates have at least 1 year in international voice support, strong English communication, and flexibility for night shifts aligned to US business hours. Immediate joiners preferred.

Qualifications

• Minimum 1 year of experience in an international voice process.
• Good spoken English and clear communication.
• Ability to understand customer concerns and communicate solutions.
• Willingness to work rotational shifts, including night shifts aligned with US hours.
• Immediate joiners preferred.

Responsibilities

• Handle customer calls concerning US telecom products, services, and account-related needs.
• Assist customers with billing queries, plan information, account updates, and service-related concerns.
• Explain solutions clearly and professionally.
• Follow call-handling procedures and maintain records of customer interactions.
• Coordinate with support teams for escalation when needed.
• Maintain a courteous, customer-focused approach and seek timely resolutions.

Skills

Customer service

Communication skills

Listening skills

English proficiency

Education

Undergraduate or graduate degree

Job description

Remoat Teams Is Hiring for a Leading Global BPM Company: US Telecom Voice Customer Support Associates

Location: Hyderabad, Telangana, India

Employer: Our client

Role: Customer Support Associate – US Telecom Voice Process

Industry: BPM / BPO

Department: Customer Support and Operations

Employment Type: Full-Time, Permanent

Job Overview

Remoat Teams is recruiting Customer Support Associates for an international voice process in the US telecom sector. The role involves helping US customers with account-related requests, billing questions, service plans, and telecom service concerns while delivering a professional and reliable customer experience.

Roles and Responsibilities

• Handle customer calls concerning US telecom products, services, and account-related needs.
• Assist customers with billing queries, plan information, account updates, and service-related concerns.
• Understand customer requirements and explain relevant solutions in a clear and professional manner.
• Follow established call-handling procedures and quality standards while maintaining accurate records of customer interactions.
• Coordinate with the appropriate support teams when issues require further investigation or escalation.
• Maintain a courteous, customer-focused approach and work toward timely and effective resolutions.

Candidate Requirements

• Education: Undergraduate and graduate candidates may apply; graduation is not mandatory.
• Experience: Minimum 1 year of experience in an international voice process, with customer support experience.
• Communication: Good spoken English, clear communication, and strong listening and comprehension skills.
• Customer orientation: Ability to understand customer concerns, communicate solutions, and handle queries professionally.
• Shift flexibility: Willingness to work rotational shifts, including night shifts aligned with US business hours.
• Joining: Immediate joiners preferred.

Salary and Benefits

• Compensation will be communicated in line with the confirmed salary structure and applicable eligibility criteria.
• Performance-based incentives may apply, subject to the employer's compensation plan.
• Cab facility: As applicable under the employer's transport policy and eligibility criteria, for eligible shifts.
• Other benefits as per the employer's policy.

Important Information

• We never charge candidates a fee at any stage of the recruitment process.
• Employment terms, compensation, and benefits are subject to the employer's policies.

Location: Hyderabad, Telangana, India

Role Type: US Telecom Voice Customer Support

Employer: Our client