US Telecom Customer Support Executive

Remoat Teams; Ghaziabad District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Cab facility

Other benefits as per policy

Job summary

Remoat Teams is recruiting for an international voice process in the US telecom sector. The role involves assisting US customers with account queries, billing concerns, plan information, and telecom service issues while ensuring a professional and positive customer experience.

Roles include inbound/outbound calls, billing/plan explanations, and resolving issues with documentation of interactions. Rotational shifts including night hours, immediate joining preferred.

Qualifications

• 1+ year experience in international voice process or customer support.
• Strong spoken English and active listening skills.
• Comfortable with voice-based customer support interactions.

Responsibilities

• Manage inbound and/or outbound calls to assist customers with telecom queries.
• Explain billing details, service plans, and account information.
• Identify concerns, gather required information, and provide resolutions.
• Document interactions accurately and follow guidelines.
• Refer complex issues to relevant support teams.
• Maintain professional communication and customer satisfaction.

Skills

Customer support experience

Strong spoken English

Active listening

Clear communication

Education

Undergraduate or Graduate

Job description

Remoat Teams is recruiting on behalf of our client.

Employer: Our client

Department: Customer Support and Operations

Employment Type: Full-time, Permanent

Job Overview

Remoat Teams is hiring Customer Support Associates for an international voice process in the US telecom sector. The role involves assisting US customers with account queries, billing concerns, plan information, and telecom service issues while ensuring a professional and positive customer experience.

Roles and Responsibilities

• Manage inbound and/or outbound calls to assist customers with telecom-related queries.
• Help customers understand billing details, service plans, account information, and applicable service procedures.
• Identify customer concerns, assess the information required, and provide appropriate resolutions.
• Document customer interactions accurately and follow established process guidelines.
• Refer complex or unresolved issues to the relevant support teams.
• Maintain professional communication, service quality, and customer satisfaction throughout each interaction.

Candidate Requirements

• Education: Undergraduate and graduate candidates may apply; graduation is not mandatory.
• Experience: Minimum 1 year of experience in an international voice process, with customer support experience.
• Communication: Strong spoken English, active listening, and clear communication skills.
• Process readiness: Comfortable handling voice-based customer support interactions.
• Shifts: Willingness to work rotational shifts, including night shifts aligned with US business hours.
• Joining: Immediate joiners preferred.

Salary and Benefits

• Compensation will be communicated based on the confirmed salary structure and applicable eligibility criteria.
• Performance-based incentives may apply, subject to the employer's compensation structure.
• Cab facility: As applicable under the employer's transport policy and eligibility criteria.
• Other benefits as per the employer's policy.
• Final employment terms and benefits are subject to the employer's policies.