International Voice & Non Voice

Talent Acquaintance; Ahmedabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a Customer Support representative to handle inquiries, resolve issues, and deliver exceptional service across channels.

You will collaborate with internal teams, maintain product knowledge, and look for upsell opportunities while keeping precise records of interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficiency with computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Computer systems proficiency

Tools

CRM software

MS Office/Google Workspace

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.